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Distech - GFX -ECY - Rest Service

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1.9K views 2 replies 3 participants last post by  IamSpartacus  
#1 ·
I'm having issues launching GFX from Niagara on sites with ECY devices. I do not want to go to the device IP and sign in to launch GFX i want to do it from Niagara.

I can log into the Jace and Confirm that rest service is active.
Under Rest Service it shows

Status : Stale
Enabled : true
user name and Password ( I used same as device when configured originally.)
Http port 80
https port 443
Https enabled: true
Nb Rest devices 133
Nb devices poll ok 133

When i try to launch the GFX through Niagara it then opens in gfx under the active Niagara User ID and asks for Password.
but I get the message Authentication failed for "User"

I know there is a fix i just don't know the fix yet.

Thanks for the Help
 
#2 ·
When i try to launch the GFX through Niagara it then opens in gfx under the active Niagara User ID and asks for Password.
but I get the message Authentication failed for "User"
The username and password it wants is the same as the Niagara Creds for the guy who right clicks 'Launch Wizard' - or the currently logged in person. This then authenticates via Radius. You are probably trying to use the creds for the controller that you used when you programmed it.
 
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