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Concerned with the unit I just had installed (Goodman v. Daikin)

8.2K views 24 replies 6 participants last post by  stumpdigger  
#1 ·
My 12 year old heat pump had a leak at the evap coil, so we opted to replace. The salesman offered us 3 different options, 1 of the 3 was "their brand" with a 10 year parts and labor warranty. We opted to go with this unit due to the warranty. The salesman told me it was a unit produced by Daikin with their (the installers) badge. I did some research and it seemed as though Daikin was a respected company. I was aware that Daikin purchased Goodman and made sure to ask him again if it was indeed Daikin who produced the unit as I was told to stay away from anything Goodman - he said yes.

After installation I realized the unit I have is a Goodman GSZC160601. I was pretty upset that I was told the unit I was getting is a Daikin, but was given a Goodman. I spoke with the salesman who said regardless of the model (Daikin v. Goodman), both are produced on the same assembly line and are identical.

Is there truth to this? If the unit is a Goodman model, who would he tell me it is a Daikin? I'm assuming to keep the name Goodman out of the sale knowing they aren't regarded as the best units. Granted, the 10 year parts/labor warranty is nice and regardless of how crappy it is, it's free for 10 years when it comes to any issues. But I feel like I was lied to and given a shittier unit than what I paid for.

I paid $ for a 5 ton 16 SEER 2 stage heat pump (GSZC160601) and air handler.


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#4 · (Edited)
Need to register your system to get the limited lifetime compressor warranty to original owner, and the 10 year whole new outdoor unit if compressor ever fail within the 1st 10 years. The indoor coil/Air Handler comes with a 10 year parts and coil warranty.

The Daikin two stage 16 SEER outdoor unit comes with a 12 year parts and 12 year whole unit replacement if compressor ever fails within the 1st 12 years. I believe the indoor coil/Air Handler comes with a 12 year coil and parts warranty.

The Daikin does not come with the limited lifetime compressor warranty like the Goodman does. The 10 year labor warranty they are offering backed by Goodman ( is that who’s backing it? ) is a great perk

Rebates from your state or local utility company and the Federal Tax Credit should apply as long as you can meet the 16 SEER and 13 EER minimum threshold.

Any rebates your state or local utility company may offer is going to require a AHRI number to prove matching systems was installed.

Curious if they installed a ARUF Air Handler or CAUF coil, as those come with a piston metering device, and chances you will need the field installed OEM TXV to get to those magic number 16 SEER and 13 EER.
 
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#5 ·
The technician who installed said they register everything for the warranty, so I'll call this week to follow up on that. Thanks for that info.

As for who backs the warranty, I am not sure. What I do know is that the company who installed it said we get a 10 year parts/labor warranty so long as we stay on their service plan. That plan is a 2x/yearly maintenance of the heat pump. It runs us $200/year and with purchase/installation we got 5 years free ($1,000 value). So, we effectively need to purchase the service plan after these 5 years run out to keep the 10 year parts/labor warranty. So, I am assuming they back the warranty and supplement that by requiring the service agreement. We were OK with this requirement because we have maintenance performed yearly anyway, so we always factor that $200 into our yearly budget.

In addition to that (I'm reading our contract as I type this) they offer a Lifetime Limited Compressor Lifetime Unit Replacement*

The * states: "Unit Replacement Warranties (if the compressor/heat exchanger fails (10 yrs/lifetime) in use at original registered homeowner's residence, a new equivalent condenser/furnace will be provided at no charge [replacement unit manufactured in the Daikin Texas Tech Park in Texas]. This is a Part Warranty Only"

The salesman told us before signing the contract that if the compressor fails in any way, for the lifetime of the unit, we will get a new one. He said they do not repair them, they just replace. So, does this information above correlate to what you said about the Goodman limited lifetime compressor warranty?
 
#6 ·
https://www.goodmanmfg.com/products/heat-pumps/16-seer-dszc16

Discusses the warranties. IMO the 10 year extended labor warranty is better if it’s backed by Goodman , it’s called Asure instead of the installing Contractor as if the Installing Contractor goes out of business you do not have any labor warranty.

Find out who’s backing the labor warranty.

I would go online to Goodman web-site and check yourself to see if it actually got registered . All you need is the serial number of each piece of equipment.

https://www.goodmanmfg.com/warranty-lookup
 
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#7 ·
Yes that is our unit.

Also, if I may ask a question. I looked inside the unit (out of curiosity) and noticed these two white pieces that have wires coming into them. They are just laying on the base of the unit and submerged in water that is pooling. First, what are they? Second, are they OK being submerged in water and just lying there?


 
#11 ·
Yes that is our unit.

Also, if I may ask a question. I looked inside the unit (out of curiosity) and noticed these two white pieces that have wires coming into them. They are just laying on the base of the unit and submerged in water that is pooling. First, what are they? Second, are they OK being submerged in water and just lying there?


View attachment 817354
Not exactly sure what that is, but I believe the OAT sensor has white wires. It looks like it was clamped on something because there’s two parts to it. I tried looking at a parts diagram for that unit, can’t identify what exactly that might be. I would definitely call your contractor back and check. I’m not a Goodman/Daikin dealer so I’m not familiar with what these new two-stage units look like.

Also, they should make sure those tubes for the distributor and TXV aren’t rubbing against anything because if vibration rubs a hole through those, your warranty may not cover the repair, which is very expensive.
 
#8 ·
I don’t personally know what that is inside the OD unit, others here might know or send picture to Installing Contractor to see what it is. Are the wires actually connected to something, or just loose.
 
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#9 ·
I'll see if anyone else chimes in. Installer is coming this week to install the new thermostats. I'll also ask them to fix this.. not sure why they just left this gaping hole in the siding. It needs some thumb gum or something.

 
#10 ·
Big thing also is guessing it’s hot in your area now when they installed the system. If so make sure they check your Heat Pump operation in heat mode when it’s cold outside, things like checking that the defrost works, if you have a gas furnace hooked to it need to check it switches over on OD temperature to furnace and vice versa as OD temperature rise back to heat pump mode.

If you have a Air Handler and you have electric heaters, need to check to make sure 2nd stage electric comes on and while in defrost if it’s wired to come on during defrost.

Lastly flip the thermostat to emergency heat to make sure the OD section turns off and you run on whatever your back up heat is.

Yes absolutely have them fill in that gap where the lineset penetrates the residence.
 
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#17 ·
In addition to that (I'm reading our contract as I type this) they offer a Lifetime Limited Compressor Lifetime Unit Replacement*

The * states: "Unit Replacement Warranties (if the compressor/heat exchanger fails (10 yrs/lifetime) in use at original registered homeowner's residence, a new equivalent condenser/furnace will be provided at no charge [replacement unit manufactured in the Daikin Texas Tech Park in Texas]. This is a Part Warranty Only


The salesman told us before signing the contract that if the compressor fails in any way, for the lifetime of the unit, we will get a new one. He said they do not repair them, they just replace. So, does this information above correlate to what you said about the Goodman limited lifetime compressor warranty?

What are you referring to? Are you saying they provide a new compressor after the 10 year new unit expires? Which is what you get anyway from Goodman, labor and associated parts are chargeable. Or are you saying they install a new outdoor unit if the compressor ever fails? Even after the 10 year whole unit replacement is expired?

If indeed the Contractor is saying they will replace the outdoor unit if the compressor ever fails ( after the 10 years ) that goes against Goodman manufacturers warranty. All they are doing is slipping in the cost of a new outdoor unit into the labor and associated parts when they bill you. So expect a high replacement cost if that’s the case after the extended labor warranty expires, and they are still in business years from now to do that.
 
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