Just an FYI, I have asked the dealer directly for the document(s) and have not received a response.
Gary

 

A simple search

https://www.carrieriqsettlement.com/

 

I think he got the wrong document by accident.

 

Hi pecmsg. The settlement is for mobile devices equipped with Carrier IQ?, so not applicable in my situation, but thanks for trying.

"If you purchased, owned, or were an Authorized User of a mobile device made by HTC, Huawei, LG, Motorola, Pantech, or Samsung, with service on AT&T, Cricket, Sprint, or T-Mobile, that was equipped with Carrier iQ at the time of sale, you could get a payment* from a class action settlement."

Gary

 

It’s prorated on equipment age so it’s not going to cover much of the cost. You’re better off just getting a new furnace. If you’re not the original owner that purchased the furnace then I’m pretty sure you’re SOL anyway.

https://omaha-home-inspection.com/w...m/wp-content/uploads/2017/12/carrier-settlement-on-high-efficiency-furnaces.pdf

 

It’s prorated on equipment age so it’s not going to cover much of the cost. You’re better off just getting a new furnace. If you’re not the original owner that purchased the furnace then I’m pretty sure you’re SOL anyway.

Hello jtrammel, I am the original owner. Thank you for your response and the document you provided...it states:

"Carrier will cover, for 20 years from the date of installation, all parts and labor required for an authorized technician to replace the condensing
heat exchanger and associated parts, in event of a mechanical failure. The agreement includes reimbursement of technicians up to four hours of labor."

According to this document, since my furnace was installed 16 years ago, a mechanical failure of the heat exchanger has been diagnosed, and the term stated in this article is for 20 years, I do actually do qualify. Per the article, my coverage includes the heat exchanger and associated parts, and that Carrier will reimburse the dealer for the technician's labor up to 4 hours.

I think it would have been helpful if the author had noted exactly what the settlement specifies for "associated parts".

 

I would replace the furnace, with the included credit if it is still available, rather than fix this one.

You have a 16 year old unit that is out of warranty on every part. When the next part fails, are you going to regret putting that time/money into this old unit rather than a new unit that will have a 10 year parts warranty?

 

Covere the secondary only.
Most dealers i know will only do an entire swap of the heat exchanger, not just the secondary.

This is because they dont want to be responsible if you have issues down the line with the primary, or rear collector box, or anything.


So you are out of pocket on labor and the primaries, firewall, rear collector, rear baffle, rear collector condensate plate.


So heres my take on this.
Im not as versed in the model verbage of bryant as i am carrier.....

If it has a standard blower and inducer, with our pricing structure, i could throw every single part on that furnace cheaper than i could replace the furnace. Change the heat exchanger.
Dont expect the labor coverage to actually help, its a joke amount.


If it has a variable speed inducer motor and blower, replace the unit.
Those parts are insanely expensive, and by the time you do those 3, you paid more than a new furnace.
Plus there is a trade in allowance, so go for it.

 

No one can require a dealer to do anything.

Just an fyi about the "4 hours labor reinbursement".
A contractor doesnt have to honor that.

Plus its peanuts. He doesnt have to accept the labor, or may charge you the difference.

So heres the deal.

There is a difference between what carrier says THEY are going to do, and what a contractor is required to do.


A good example would be the MSRP of a car, and the dealer adds dealer fees.

Just because carrier says "we will cover this", does not mean the dealer has to follow the program.
Nor does the dealer have to abide by any pricing schedule.

This is because the "dealer" relationship is a loose construct, not a binding agreement.

I know of carrier dealers that increase their pricing structure to cover the cost of the parts, because the amount they would have to charge you for the warranty paperwork, is more than the cost of the parts.


If you want it inspected for free, carrier itself is going to need to come out.
Except carrier lacks the licensing to do so, so it cant.

Hello all.
Yesterday my furnace was repaired by the dealer who installed it in 2007. I want to thank each of you who commented in this discussion - I found it illuminating and informative. My mindset before posting was that the settlement as spelled out was pretty much ironclad. You all have helped me to better understand the relationships between Carrier and their dealers / contractors, and to give me a perspective that includes the service provider's side of this situation. All of this was helpful to me.

My goal from the outset was to know I was being treated fairly. Your comments have helped me understand what fair might look like in this situation, for me as well as the service provider. In the case of my repair, I am pleased on my end, and I hope the same is true for the repair team. Here's a basic cost breakdown:

21 Nov. $X - initial service call to identify plugged secondary condensing heat exchanger and high CO.
4 Dec. $X - return trip fee
4 Dec. $X - install primary heat exchanger
Total w/tax $X

Parts installed with labor covered by the extended warranty settlement:
Secondary Condensing heat exchanger
Cold spot baffle
Collector box
Inlet panel
Outlet panel

Parts covered by the existing 20 year warranty:
Primary heat cells (3) Labor to install 2 hours @ $Xhr. - $X total

The repairs took 4 hours from start to finish. The repair company partners with a local HVAC school apprenticeship program, and the service tech was accompanied by an apprentice. Hopefully this was a win/win, with service tech having an extra set of hands available when needed, and the apprentice getting some field experience.

hvacvegas, you made a lot of good points. Some of my observations coincide with your experiences. If I had to guess, I'd say my service provider did not send in the warranty paperwork, because I'm certain the repair tech did not go through the rather lengthy inspection checklist. Also, as you said, it was my preference to have the primaries and the secondary replaced together to minimize issues going forward.
The cost of the primaries ended up being covered by the 20 year warranty, not the settlement extended warranty. The dealer told me up front that if primary cell replacements were needed it would be 2 hours @ $Xhr. for labor. My belief is that once the teardown was down to the point of replacing the secondary and making the decision whether or not to replace the primaries, it would not have taken two hours to accomplish the installation of the primaries. That said, after what you all have told me, I'm grateful the provider agreed to even do the repair, and I'm okay with the 2 hour labor charge for installing 3 new primary cells as opposed to leaving in the 16 year old parts.

As I paid my bill, the service tech said my furnace as a whole was very clean and in good condition (a new variable speed inducer motor was installed about a year ago), and because of these factors he felt the heat exchanger and associated parts replacement was a sound decision. After 13 days of trying to keep the house somewhat warm during a series of 20 degree overnight lows, it's great to have a working unit again!

 

You didn't post the model number

 

Hello VTP99.

Model number is 410604914

 

On Nov. 21 our furnace was diagnosed with a clogged secondary heat exchanger, and while CO readings were zero in the house, high levels of CO were measured in the exhaust.

What was that "High Level" number?

 

Hello rundawg.

CO was measured at the exhaust piping adjacent to the furnace at 4900 ppm.

 

DON’T PANIC IF YOUR FURNACE HAS BEEN RED TAGGED!
IF YOU OWN A CARRIER OR BRYANT OR PAYNE HIGH-EFFICIENCY FURNACE*,
YOU CAN GET THE BENEFIT OF TRADE-IN ALLOWANCE UPTO $900** or
FREE SECONDARY HEAT EXCHANGER ASSEMBLY***


If your Carrier/Bryant/Payne Furnace is less than 20 years old and has been RED tagged because of Secondary heat exchanger failure, the high level of Carbon monoxide or over heating, you are eligible to get upto $900 Trade-in allowance or FREE secondary heat exchanger assembly by Carrier Corp. (See below options)



OPTION A: Carrier Trade-in-Allowance
Carrier Trade-in Allowance

Carrier is pleased to announce the Gas Furnace Trade-in Allowance program for 2020 – 2021. Models included are the Carrier® brand 58 series MCA, MCB, MEC, MSA, MTA, MTB, MVB, MVC, MVP, MXA, MXB, UVB

Bryant 340A, 340M, 345M, 350A, 350M, 351D, 352A, 352M, 353A, 353B, 355A, 355B, 355C, 355M

and the Payne® brand condensing gas furnace models 490A, PG9M and PG9UAA.

Beginning May 1, 2021 and running through April 30, 2022, consumers that purchased a Carrier or Bryant or Payne brand gas furnace manufactured between 1993 and 2011 and installed within the past 20 years that have experienced a polypropylene secondary heat exchanger failure are now eligible for a cash allowance directly from Carrier toward the purchase of a new, qualifying Carrier furnace. A MASTERCARD® Pre-paid Card for the applicable trade-in amount will be mailed by Carrier directly to the consumer’s home address.



According to Carrier dealer service bulletin DSB09-0022 an official Carrier dealer has to perform Furnace Heat Exchangers inspection procedure. The Heat exchangers inspection must be completed and signed as part of Heat exchangers warranty claim and Trade-in allowance approval process.

This inspection is free of charge.




Learn more about Carrier Trade-in allowance Program**



OPTION B: Heat Exchanger Replacement under Warranty
Heat Exchanger Assembly

Carrier is providing an enhanced warranty on the secondary or “condensing” heat exchangers for below mentioned high-efficiency furnace models. This bulletin announces and provides details of this new enhanced warranty coverage policy.

***This policy ONLY covers the failure and required replacement of a secondary or “condensing” heat exchanger and the following related parts: coupling box kits, cold spot baffle, and cell inlet and outlet panels.

The coverage period for this policy is twenty (20) years from original furnace installation date.

Checkout Heat Exchanger Replacement Steps

See Video

Here are some documents with more information on Heat Exchanger warranty program

Repair vs Replace



*Models included are the Carrier® brand 58 series MCA, MCB, MEC, MSA, MTA, MTB, MVB, MVC, MVP, MXA, MXB, UVB, Bryant 340A, 340M, 345M, 350A, 350M, 351D, 352A, 352M, , 353B, 355A, 355B, 355C, 355M and the Payne® brand condensing gas furnace models 490A, PG9M and PG9UAA

 

Don't know the current 2023 program

 

Hello VTP99. Thank you. The information you provided in your previous post is particularly interesting and useful, especially the clear listing of included parts. However, as you say the time frame for this program has expired. Who should I contact to determine what (if any) program Carrier currently has in place?

Also, if I may ask, where did this information come from? It looks like it was copied and pasted from a website, or maybe taken from a Carrier bulletin? In your previous post above, I am not able to activate what appears to be links to "Checkout Heat Exchanger Replacement Steps, See Video, Here are some documents with more information on Heat Exchanger warranty program and Repair vs Replace".

If you can point me in the right direction, I would appreciate having access to the original source material for this info.

Thank you,
Gary

 

You’ve gotten 15 years out of that unit. Better than most.
Just replace the damn thing and don’t waste your time trying to get something for free!

 

I'm not a Carrier dealer but I'll go out on a :limb: and assume Carrier is reimbursing the dealer for the inspection.

 

Probably but after an hour or so inspection, a few hours worth of paperwork and back and forth on the phone, email etc to get reimbursed it would equal about minimum wage.

 

We can speculate all day but untill a actual Carrier dealer chimes in we have no idea how much they get compensated.

 

....im an actual carrier dealer.
We cant talk about pricing in open forums, especially since the hour rate is different based on your labor agreement with carrier.

 

I can state still though.
On the commercial side for warranty, I've been taking care of very well by my local wholesaler.
Being here in the open forum side I won't post the amounts but will say it's been equal to or more than what I would have normally charged the customer.

 

So to be clear, if a customer calls you to check their furnace, that's on them.
If upon your trip you find a compromised heat exchanger that's on Carrier.
All charges are handled accordingly.

 

You may be looking at it from a more commercial view.

Most residential companies include checking a heat exchanger, as a lead/loss as part of the diagnostic.

Its built into the trip charge.

 

Many companies charge no trip fee or diagnostics fee.
However we all know there's no such thing as a free lunch.

 

Usually thats no trip with repair of atleast $250.

Buddy of mine is currently doing $8 tuneups at a place.

 

Got them here stating on their vans.
" No trip or overtime fees ever "

 

Dang.
The resi market is getting desperate.
We dont really even do overtime/on call.

 

Our detectors don't read that high. They will shut down to protect the sensor. Other ways of telling there's a problem is top front of furnace is hot and furnace not heating the space. A customer called to say his master suite wouldn't heat. 3 system house. I knew what the furnace was so told him to shut it down til I could get out there. It w as pouring out the CO in the exhaust.

Now, don't immediately buy a new Carrier or Bryant because the factory will help. We did a job last year where our regular price beat the dealer's price with the factory help.

 

I would modify you post to remove pricing.

Yeah if you just had an inducer put in, heat exchanger was the way to go.

 

Thanks for the update and I’m Glad it worked out for you.