Tracer Summit Email Alerts

[ea6c5b244]

Microsoft Windows 10 Version 1809 OS Build 17763.1935 (virtual)
Tracer Summit v17.00.0228 SP 18 - Registered Options: Base Tracer Summit, Tracer 100 / Tracker Communications, Task Manager / Call Center, MultiSite, Grouping, Global Change Control
Microsoft Office 2016

I am a network admin troubleshooting with little to no knowledge of how to use Summit (I can fumble through things). Email alerts have been working, recently within the last 6 months I've encountered an issue where email alerts simply just quit. The alarms continue to pile up in Summit as expected but the sent folder in Outlook doesn't reflect emails sent for alarms after a certain date. In the past I have tried changing the email that the alarms send to as well as the obvious reboots to the software and VM respectively. In the end the solution was that it just fixed itself.

Can anyone point me in the direction of some actual troubleshooting or point out an obvious issue that I am unaware of or am overlooking?

[Tsccgy19]

I don't have access today...but if you are setting up email, you may not have administrator access...thats one thing to check. Try the default user name and pwd in the manual. To find the manual on your computer, go the windows Start button, scroll in your programs list to Tracer Summit...then Advanced...then Documentation. Look for the Programming manual...about 600 pages...select the manual that doesn't have CCS in the title... If that doesn't answer it fir you, let me know.

[ea6c5b244]

Email alerts were already configured and had been working, then stopped out of the blue. As before, alerts started back up on when nobody was troubleshooting. Seemingly quit and started again for no reason.

[MaxBurn]

Email alerts were already configured and had been working, then stopped out of the blue. As before, alerts started back up on when nobody was troubleshooting. Seemingly quit and started again for no reason.

I'm going to guess you got blocked because what was being sent (rate/contents/whatever) triggered a spam filter somewhere. That's going to be VERY hard to troubleshoot and depending on where it's going to / coming from possibly out of your control.

Need to get alerts out of email. One solution I've come across is Pushover; https://blog.jalbert.me/bms-pushover-windows/

[ea6c5b244]

I appreciate the reply. I am actually quite positive email was not being blocked. The emails didn't ever seem to hit Outlook. Email is fine as far as alerting goes, native alerting from Summit is the answer IMO. Moving on from having an "always open" Outlook client would be a game changer. We use Google instead of Exchange.

[numbawunfela]

Need to get alerts out of email. One solution I've come across is Pushover; https://blog.jalbert.me/bms-pushover-windows/

Nice article