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Didn’t matter in the past
Won’t matter now
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Originally Posted by
R600a
It's sad because they used to be so amazing. I know of one carrier heat pump in a friend's house that is around 40 years old and still works great. It's even on the original evaporator coil which doesn't leak.
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The condensing unit behind my house is a Carrier "Round One" from 1980, and still works great. I don't know how, since it has Aeroquip precharged line-set connections, but as far as I know it has never leaked or needed anything other than a condenser fan motor about 15 years ago. I swapped out my furnace and A-coil about 10 years ago (even though the original A-coil was still dong fine) but decided to keep the condenser just to see how long it might go. When I had the thing pumped down to swap the A-coil, I decided to install it's first ever filter-drier. I think this will be it's 41st summer.
If at First You Don't Succeed, Skydiving Is Not for You.
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Originally Posted by
ammoniadog
The condensing unit behind my house is a Carrier "Round One" from 1980, and still works great. I don't know how, since it has Aeroquip precharged line-set connections, but as far as I know it has never leaked or needed anything other than a condenser fan motor about 15 years ago. I swapped out my furnace and A-coil about 10 years ago (even though the original A-coil was still dong alright) but decided to keep the condensing unit just to see how long it might go. When I had the thing pumped down to swap out the A-coil, I decided to install it's first ever filter-drier.
I think this will be it's 41st summer.
Yeah that's the one my friends got. A customer wanted a new efficient system so we changed it out and put it in his house and it's been in there for I think 5 years now.
Sent from the Okie state usin Tapatalk
"Is this before or after you fired the parts cannon at it?" - senior tech
I'm tired of these mediocre "semi flammable" refrigerants. If we're going to do it let's do it right.
Unless we change direction we are likely to end up where we are going.
"It's not new, it's better than new!" Maru.
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Originally Posted by
ammoniadog
Yep, Carrier and Bryant are split up between different wholesalers here. I think they both sell Payne and maybe some others.
Interesting side story... The Bryant dealer also deals in Captive Aire commercial make-up-air units. Captive Aire has a line of equipment that comes with Carrier condensing units bolted to the top of them. This does not sit well with the Carrier dealer, who has an exclusive agreement to be the only place in our market who can sell Carrier. I believe Captive Aire sells these units through one other local distributor as well.
One of our local Captive Aire startup guys told me that the Carrier dealer tried taking Captive Aire and both of these dealers to court to try to get them to stop selling these units, but were unsuccessful.
I see that captiveaire set up with the carrier condensers quite often around my area as well.
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Originally Posted by
James Colver
I don't like what I'm seeing with carrier. The only way this will change is if enough people drop them and go elsewhere. Money talks..... and complaining about it while you still buy their stuff won't change anything.
Most of us techs don’t have a say in the matter so the only thing we can do is complain and sometimes just complaining makes ya feel better lol.
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Dude screw their tech support. Your going to get a guy reading a manual. I called got a carrier Minisplit. Compressor won’t run. I want to make sure it’s either the power board or inverter board. Tech support said naw change them both. Unit has warranty. I said no because it’s installed in a commercial application. Tech support said don’t matter they won’t know. I was like oh Kay.... honestly this website is your best tech support. Also you must pay for the tuition. If it was a real tricky problem and you need help I will easily pay $75. I can guarantee that problem won’t get me again. If your the tech that a grounded motor keeps tricking you. Then yes tech support bill will get pricey.
Sent from a mechanical closet!
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Originally Posted by
anthonyac1
Dude screw their tech support. Your going to get a guy reading a manual. I called got a carrier Minisplit. Compressor won’t run. I want to make sure it’s either the power board or inverter board. Tech support said naw change them both. Unit has warranty. I said no because it’s installed in a commercial application. Tech support said don’t matter they won’t know. I was like oh Kay.... honestly this website is your best tech support. Also you must pay for the tuition. If it was a real tricky problem and you need help I will easily pay $75. I can guarantee that problem won’t get me again. If your the tech that a grounded motor keeps tricking you. Then yes tech support bill will get pricey.
Fortunately it wasn’t me, was my father in law and he doesn’t deal with them very much. The place I work I guess spend enough money through them to not have to pay for their crappy tech support.
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Originally Posted by
Hurst11
Has anybody ran into this? Father in law called me and was telling me carrier is charging him for calling tech support. Said if you do under a certain amount of business with them, they charge ya. Wtf?? it’s not cheap either. Is this a thing that’s been going on and I’ve just never heard of it or something new? I thought he was bullshitting me at first, but he was serious.
I guess not everybody goes to YouTube first for technical support?
I suppose if you have some basic skills and knowledge, don't want to spend a bunch of money to have it fixed, and you're really stumped, it might be worth a phone call to somebody sitting in a swivel chair, in a prairie dog farm, half way around the world, reading from a script on a computer screen. Or not.
You can't blame a manufacturer for charging for a service like this. At least they're showing an attempt. It offers some limited assistance, while hopefully deterring nuisance calls from the clueless.
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That is really weird, but I guess I'm not surprised.
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Originally Posted by
Artrose
I guess not everybody goes to YouTube first for technical support?
I suppose if you have some basic skills and knowledge, don't want to spend a bunch of money to have it fixed, and you're really stumped, it might be worth a phone call to somebody sitting in a swivel chair, in a prairie dog farm, half way around the world, reading from a script on a computer screen. Or not.
You can't blame a manufacturer for charging for a service like this. At least they're showing an attempt. It offers some limited assistance, while hopefully deterring nuisance calls from the clueless.
Obviously you haven’t read the part where my father in law is not the homeowner and is the contractor working on the piece of shit. And yes I can blame them for charging for calling for assistance over the phone. Idk about you but say something was acting odd with your phone and you gave them a call to see if there was something you were not doing right, and when they pick up they tell you that you’ll be billed for this phone call, I don’t believe I’d take it too well. You may be different than me tho so ya never know
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Originally Posted by
Hurst11
Obviously you haven’t read the part where my father in law is not the homeowner and is the contractor working on the piece of shit. And yes I can blame them for charging for calling for assistance over the phone. Idk about you but say something was acting odd with your phone and you gave them a call to see if there was something you were not doing right, and when they pick up they tell you that you’ll be billed for this phone call, I don’t believe I’d take it too well. You may be different than me tho so ya never know
There is a reason for them to feel it is necessary to charge for technical support.
Those type decisions are not taken lightly by these majors.
Sounds to me like there's more to the story?
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Originally Posted by
Artrose
There is a reason for them to feel it is necessary to charge for technical support.
Those type decisions are not taken lightly by these majors.
Sounds to me like there's more to the story?
Not speaking for him but with as many factory defects as we had in the few months we sold their equipment and with as bad as their warranty process is they should be paying us to call them and perform the last steps of QC and repairs to make their equipment work. I have had way less problems with Goodman and they don't hassle me over warranty and I don't even sell Goodman.
Sent from the Okie state usin Tapatalk
"Is this before or after you fired the parts cannon at it?" - senior tech
I'm tired of these mediocre "semi flammable" refrigerants. If we're going to do it let's do it right.
Unless we change direction we are likely to end up where we are going.
"It's not new, it's better than new!" Maru.
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Never had any luck with Carrier distributor helping me out. The Bryant distributor tech rep was cooperative. I run my Bryant & Carrier warranties through the Bryant store, no charge. Seems to me if you are a dealer, even a small one, you should get good treatment and that means to me, free tech support. I'd be looking for another brand if they pulled that on us.
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Not defending Carrier
I just work for a local supply house with 11 locations in IL and IN. We offer free technical support to a point, on items we sell. We charge for support on items we didn't sell and/or if we have to walk you through it. We also offer onsite tech support and no, that's not free. I get calls frequently for support on parts/equipment that we didn't sell. I get calls from customers who have called manufacturers for support and they told the customer to call us. Every customer is different and I use my discretion. Can you blame me? If you spend $1M with me annually, you will get treated differently than if you spend $1K with me annually.
Officially, Down for the count
YOU HAVE TO GET OFF YOUR ASS TO GET ON YOUR FEET
I know enough to know, I don't know enough
Why is it that those who complain the most contribute the least?
MONEY CAN'T BUY HAPPINESS. POVERTY CAN'T BUY ANYTHING
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Originally Posted by
Artrose
There is a reason for them to feel it is necessary to charge for technical support.
Those type decisions are not taken lightly by these majors.
Sounds to me like there's more to the story?
What more could there be to the story? He got called to work on a new package unit and needed help diagnosing something, pretty cut and dry.
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Originally Posted by
Hurst11
What more could there be to the story? He got called to work on a new package unit and needed help diagnosing something, pretty cut and dry.
The rest of the story is that the manufacturer thinks they can get away with not caring about the guy in the field.
I believe in making them pay for their error so I try to limit my interactions with them to warranty claims so that I am only costing them.
Sent from the Okie state usin Tapatalk
"Is this before or after you fired the parts cannon at it?" - senior tech
I'm tired of these mediocre "semi flammable" refrigerants. If we're going to do it let's do it right.
Unless we change direction we are likely to end up where we are going.
"It's not new, it's better than new!" Maru.
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Originally Posted by
R600a
The rest of the story is that the manufacturer thinks they can get away with not caring about the guy in the field.
I believe in making them pay for their error so I try to limit my interactions with them to warranty claims so that I am only costing them.
Sent from the Okie state usin Tapatalk
I guess I just have a very hard time wrapping my head around being charged for calling a manufacturer for some assistance with what voltages am I supposed to get at these points and such while trying to fix the machine they made that is less than a year old. Yea I can see being charged if they need to send somebody to the sight but that’s a different thing.
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i belong to peta ... people eating tasty animals. all my opinions are just mine.
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I go online search...service manual........pdf and wallah! I once had a client told me I should charge the same as the J..T A....r.com...???? I said they don’t come to your house to fix it ! Lol the information you give them is heavily dependent on your accuracy...and tools! Some homeowners buy a cheap volt meter and actually think it’s accurate. They start parts swapping but get the same problem because it reading the wrong voltage....but I’ve seen this with newbee techs also..but I’m reading 17vac says the homeowner ..so I say hmmm then why am i reading 25vac with a professional grade meter? Lol
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I totally avoid Carrier as much as possible. I only buy things from them when its the only option. Other then that I just go around them and order parts thru other supplyhouses that have some access to Carrier parts. Like for example Re Michel.
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