Is your daemon running?

 

yes

 

The only issues I have cknnecting to my platform is
1) the matching Daemon is not running. As in, the 4.3 daemon is running and I am running a 3.8 workbench, trying to log into a 3.8 platform.
Switcher fixes that
https://integra.freshdesk.com/support/solutions/articles/3000044589-ax-switcher

2) I am using the wrong creds. The platform login creds are whatever windows is using when workbench is installed, but if you change the windows creds, the workbench platform does not change to match windows automatically. So I might be using new windows creds on a workbench platform that is still using old windows creds.
Other than that, I have never had an issue getting into my platform.
I hope it helps.

 

i cant believe i didnt check that... i have my passwords auto saved and some how that was not the correct one. thank you

 

Thats why I make big bucks.

 

Hello, I have the same error, after fixing the error the workbench software does not work using this link: Niagara 4 Workbench doesn't start on my PC.

Then the same error as above appears. I hope you can give me more detailed instructions on how to fix it, thank you very much.

 

using this link: Niagara 4 Workbench doesn't start on my PC.

That is not a link, unfortunately. You got more info by chance?