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Thread: Pro Forum - Residential getting "502 Bad Gateway"

  1. #81
    Join Date
    Feb 2013
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    Today's downtime had nothing to do with software version. We continue to modify the software well beyond the support vBulletin provide. These 502 errors are somewhat mystifying, but we'll get to the bottom of it.

  2. Likes rundawg, VTP99 liked this post.
  3. #82
    Join Date
    Jul 2007
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    Virginia
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    Thread Starter
    Quote Originally Posted by MaxBurn View Post
    Genuine question; how are you planning to deal with the end of life issue? Why not stick with the upgrade??

    https://forum.vbulletin.com/forum/vb...te-end-of-life
    vBulletin 4.2.5 is end of life December 2017 and will not be receiving any future development. Warning: vBulletin 4.2.5 is not compatible with PHP 7.2.0 or higher.

    https://www.php.net/supported-versions.php and https://www.php.net/eol.php
    PHP 7.1 went end of life about December 2019

    Seems to me it's just a matter of time before a decent CVE comes along and someone really wipes this site out. Or, you know, sits here and harvests user credentials, turns it into a ether miner or whatever.
    I’m an IT idiot, but if your knowledge is above those who continue to make this forum work on a daily basis, please reach out to them and offer your assistance.

    Questioning those who continue to support this forum (probably on their own time with no pay) makes no sense. Unless you have solutions to make it work better, you might want to reevaluate your comments.

    Note:
    I know you said this was a “Geniune” question, but these guys who have been working behind the scene to bring this forum back to its original state, are probable exhausted, and deserve our support - my 2 cents.

    Thanks for your understanding.
    Last edited by rundawg; 03-15-2020 at 10:18 PM. Reason: Added more info.
    Instead of learning the tricks of the trade, learn the trade.

  4. #83
    Join Date
    Jan 2010
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    Yeah we're firm believers in are IT guy Robb.
    Why would we jump ship now ?

  5. Likes STEVEusaPA liked this post.
  6. #84
    Join Date
    May 2014
    Location
    Bay Area California
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    Grammar police:

    Our


    Quote Originally Posted by VTP99 View Post
    Yeah we're firm believers in are IT guy Robb.
    Why would we jump ship now ?
    I do a triple evac with nitro to remove non condensables.

  7. #85
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    Thank God for the grammar police 👮

  8. #86
    Join Date
    Aug 2002
    Location
    Southold, NY
    Posts
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    FWIW
    Clicking on the Pro link gives me the 502 error
    https://hvac-talk.com/vbb/forumdispl...um-Residential

    Clicking on the post takes me there
    https://hvac-talk.com/vbb/showthread...d&goto=newpost

  9. Likes Robb M. liked this post.
  10. #87
    Join Date
    Jan 2010
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    Question is can you post ?

  11. #88
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    Thread Starter
    Quote Originally Posted by pecmsg View Post
    FWIW
    Clicking on the Pro link gives me the 502 error
    https://hvac-talk.com/vbb/forumdispl...um-Residential

    Clicking on the post takes me there
    https://hvac-talk.com/vbb/showthread...d&goto=newpost
    It has been that way since the trouble began.

    The mobile version works too, but not the desktop version for getting into the PRO- Residential forum.
    Instead of learning the tricks of the trade, learn the trade.

  12. #89
    Join Date
    Jan 2015
    Location
    San Diego, CA
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    Just like the others...502 error again for me....

  13. #90
    Join Date
    Feb 2013
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    C19 took the day away from me. I’ll be digging deep on this tomorrow.

  14. Likes rundawg liked this post.
  15. #91
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    Feb 2013
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    This should finally be resolved.

  16. Likes VTP99 liked this post.
  17. #92
    Join Date
    Jan 2015
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    San Diego, CA
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    Working for me now...thanks for resolving.

  18. Likes Robb M. liked this post.
  19. #93
    Join Date
    Mar 2010
    Location
    Arnold, Mo
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    Working here too.

  20. Likes Robb M. liked this post.
  21. #94
    Join Date
    Mar 2016
    Location
    Dayton Oh
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    works here. Thank you very much for the work Rob.

    Just being nosy, in laymen's terms what was going on?

  22. Likes Robb M. liked this post.
  23. #95
    Join Date
    May 2004
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    Quote Originally Posted by jbhenergy View Post
    works here. Thank you very much for the work Rob.

    Just being nosy, in laymen's terms what was going on?

    Well.... Spread this around if you like. I'll keep it as short as I can.

    HVAC-Talk will be 20 years old this April, 15 2020. Our database started with version 1 of VBulletin software. We were sold and transferred then upgraded to version 3, sold and transferred again and upgraded to version 4, sold and transferred again and stayed on version 4 as we are today upgraded to the last VBullentin provided upgrade. So, we have been around and beaten up for a long long time.

    Almost two years ago we had a complete loss of our site and the software due to a bad hard drive with the HOST providing services for our old owners. Scrambling to get the info off of the old drive was fruitless, no joy. Fortunately we had a 18 month old backup so we restored the site using that database but at a great cost.

    We were recently sold in December 2019. Our new owner Endeavor bought many many site in which we were included. All the sites were transferred to a new HOST and new IT dept (for the most part). Unfortunately they forgot to transfer two sites, both mechanical. We were one of those two sites.

    On Feb 2 2020 an IT guy decided all of the sites were now moved to the new owner. He had no idea we and Welding Web were still running on AWS (Amazon Web Services). He deleted all of the old sites along with their databases.

    After many meetings we were able to find our database on a backup of AWS. All files were then sent to our IT start the site once again. Unfortunately they decided to shine us up and upgrade our V4 to V5. Our 20 year old thrash and bashed. It was not designed to be used with V5 due to all the IT work and additional software being used on our site. As each of you know... it wasn't good, not even close.

    So with all that we decided to let our own Robb HOST the software. It took a while for him to be handed all the files but he received them, reset the domain IP and we were off to the races. So in doing that and an old database to boot we knew there were going to be issues and fires to put out.

    The 502 error as well as the 504 error were fixed. The 504 was due to an additional use software on the server that didn't work correctly. After tweaking that we were back and the 504 was gone. The 502 seemed to be a permission error. Our Pro guys could not open the Pro Residential. It took a few days of bashing around but the fix ended up to be an easy one. This morning reset the page view from 50 to 40 threads in each affected forums and boom... fixed.

    Now, we seem to be whole at this time but if you guys could keep kicking the tires and report what may still be broken that would help us out tremendously.

    Hope that was "Lay" enough... LOL
    Last edited by Dad; 03-17-2020 at 04:24 PM.

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  25. #96
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    Thread Starter
    Quote Originally Posted by Robb M. View Post
    This should finally be resolved.
    Yes it is. Thanks for all your work.
    Instead of learning the tricks of the trade, learn the trade.

  26. #97
    Join Date
    Jan 2003
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    USA
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    I just go in the controls pro area without switching to themes.

    Yea team!
    Propagating the formula. http://www.noagendashow.com/

  27. Likes Robb M. liked this post.
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