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Thread: Pro Forum - Residential getting "502 Bad Gateway"

  1. #1
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    Pro Forum - Residential getting "502 Bad Gateway"

    I posted this in the Pro forum, but seems "DAD" wants issues posted here - so I will do it again.

    "Pro Forum - Residential" for me (using a Mac), both Safari and Firefox browsers, will not open (receive the "502 Bad Gateway- nginx" error).

    Using my iPhone, it works as advertised, but if I select "Request Desktop Website" on my iPhone search bar, I get the same "502 Bad Gateway- nginx" when trying to access "Pro Forum - Residential".

    All Cache has been cleared on my computer - same result.
    Instead of learning the tricks of the trade, learn the trade.

  2. #2
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    logging out and back in should resolve. not sure why this is occurring.

  3. #3
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    Quote Originally Posted by Robb M. View Post
    logging out and back in should resolve. not sure why this is occurring.
    That does not work. Same result.
    Instead of learning the tricks of the trade, learn the trade.

  4. #4
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  5. #5
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    Quote Originally Posted by Dad View Post
    It's not that we don't believe you but it works for us and all of our devices.

    What can we do to help you?
    I don't know.

    I have even used a friends computer and logged on to the forum, and I get the same results.

    Could it somehow be linked to my username?
    Instead of learning the tricks of the trade, learn the trade.

  6. #6
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  7. Likes Missouri Guy liked this post.
  8. #7
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    I posted this problem to the "Pro Forum - Residential" via my iPhone before you said to post the problems here, and "timebuilder" said he had the same issue.

    Not sure if he resolved it though.

    For what it is worth......... Back when we were using the forum nobody liked, you said (DAD) that we could view the new/old forum on a site called "HVAC.wedosocial.com. I visited that site and also had this same problem when I tried to go to "Pro Forum - Residential".
    Instead of learning the tricks of the trade, learn the trade.

  9. #8
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    I'm getting the same error as Rundawg.

  10. Likes Dad liked this post.
  11. #9
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    Quote Originally Posted by Dad View Post
    I went through your account and reset it as well.

    Not sure ... maybe it could be your ISP DNS not propagating the string? Maybe give it a few days to catch up?
    I just logged out and back on since your reset - same issue.

    I'm not sure how I would check the ISP DSN, but if you come up with any other ideas of something I could do at my end, I would appreciate it.

    Thanks for your time.

    Note to all: For now, all requests for manuals will have to be posted in any other "PRO" forum but Residential. May be best to just send me an email (address is in my profile).
    Instead of learning the tricks of the trade, learn the trade.

  12. #10
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  13. #11
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  14. #12
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    Quote Originally Posted by Dad View Post
    Stilll having the issue. The residential tech to tech chat works, just not Pro's Forum: Residential.

  15. #13
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    I don't know if it helps or not but I am only having the issue with that specific forum. All the others let me in.

  16. #14
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    Me too. Both on Chrome and iPad, logged off, cookies cleared, logged back on.
    If I do a job in 30 minutes it's because I spent 30 years learning how to do that in 30 minutes. You owe me for the years, not the minutes.

  17. #15
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    I'm having the same issue as well.

    Also a couple of recent posts in the last couple of days on a thread I started in the balancing forum has disappeared - seemed to have disappeared today as I was about to reply.

  18. #16
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    Wanted to add that I can get to it from my phone - Android - but not from 2 different computers - one old one running Windows 7 and one that is only a few months old running windows 10. With the newer PC I have the issue on both Chrome and Edge.

    I also see this along with the error message - nginx. I'm assuming whoever maintains the site/forum can look at the logs and track the issue to understand what is happening?

  19. #17
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    Yep, same here Google Pixel on Android
    Attached Images Attached Images  

  20. #18
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    Quote Originally Posted by Dad View Post
    It is still showing the same result for me - sorry.

    Thanks for working on this.
    Instead of learning the tricks of the trade, learn the trade.

  21. #19
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    any change today? we will review the logs this morning, but are still unable to reproduce this issue on our end.

  22. #20
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    Quote Originally Posted by Robb M. View Post
    any change today? we will review the logs this morning, but are still unable to reproduce this issue on our end.
    Respectful question : Have you checked it from some other computer (not yours) away from where you are now?

    And yes, I checked it :25 mins prior to your post.

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