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Thread: On-call schedule

  1. #1
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    On-call schedule

    Just had some thoughts on everyone's ideal oncall schedule?

    What do you guys prefer? Week to week, dally rotation etc?

  2. #2
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    I'd like to get away from being on call every week all the time. For someone else's company...

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  3. #3
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    My "ideal" on call schedule would be never... But the way I have it now is every 3rd week Monday through Sunday. Would be nice to have another tech when we are busy, but it's not too bad I guess.

  4. #4
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    I do a full weak, Friday afternoon until next Friday morning. We have a five guy rotation. I like the full week rotation because I get a month in between on call weeks.

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  6. #5
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    Quote Originally Posted by spyder00087 View Post
    Just had some thoughts on everyone's ideal oncall schedule?

    What do you guys prefer? Week to week, dally rotation etc?
    As a manager, I would be more interested in equal representation, rather than what my guys "prefer". Do the math, and inform the crew. Make everyone take everything.....chiller gods take RTU calls, apprentices take chiller calls...everyone helps each other. All for one, and one for all!!

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  8. #6
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    I don't know if apprentices should be taking chiller calls.

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  10. #7
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    Our newer guys have an older senior tech who's not in the rotation any more as a back up.

  11. #8
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    Sounds like you manage like my old boss the bully style do as i say not as i do.
    i would not work for you with that attitude.
    I own my own company and would never send a tech that is not trained on chillers to work on one .
    and rember as a manger you can be replaced the company i used to work for a bunch of us did that just after i left.

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  13. #9
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    What should apprentices be allowed to work on? An apprentice who is allowed to be on call should have backup available. He could diagnose a bad circ pump, strainer, fan motor, flow, contactor etc. Can read a diagnostic and discuss it with his designated advisor. I was just thrown to the wolves as many many others have. It usually is enough to appease the customer to tell them you are calling for help. Apprentice can do all that.

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  15. #10
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    We go one week from Monday to Monday, We have a large shop and you only get i about once a year and holiday weeks are given out by a drawing,
    UA Proud

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  16. #11
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    We have three techs on call from Monday to Sunday each week with a back up rotation. With the number of techs we have, our name doesn't come up for 10 weeks, but when it does come up, we are either on call or back up for three of the next six weeks, then off the rotation for another 10 weeks. Our service area requires a lot of windshield time, so one or two calls could fill the day for a tech on call. That is the reason for the additional on call techs. There is no ideal on call rotation, but this works out okay for us. It also helps if the techs all work together and help each other out. This system allows us to mix in the younger techs with the more experienced techs, so the younger techs always have someone to call for assistance.

    Bobby
    Last edited by BobbyBJr; 11-16-2016 at 10:26 AM. Reason: typo

  17. #12
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    We are week-to-week. I could go for NOT being on call if that is an option.
    "Right" is not the same as "Wise".

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  18. #13
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    We have a week as the "backup" tech and then the following week you will be the primary guy. We have call around once every 3 months. Our company tries to pair up guys by experience. I do primarily all commercial work and am usually the back up to a tech who does mostly residential. That's usually not a bad thing unless it's super cold or super hot. Then I'm basically running call outs two weeks in a row.

  19. #14
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    We only have three techs at the company I work for. We do 2 weeks on at time that way we get a month off between going back on. But we hardly ever get called in. Because we are a small commercial service company.

  20. #15
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    We have about 16 techs not including the boss. Everyone gets 3-4 weeks a year at most. The boss has his cell phone on 24/7. If there's a issue we have trouble with he will be on the phone or onsite at a moments notice. Large tonnage absorbers, centrifugals, process machines to vrf and rtu's, splits and boilers. 99% of the time the tech can get by until the next day or keep the building on line. A good business owner and service manager know this is the normal procedure. Imo...
    Chaos equals cash$$$

  21. #16
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    We're on a week at a time. 9 techs in the rotation. No back up. And no one helps anybody (I'm working on fixing that). We recently voted to change our rotation. We had the option to be on a daily rotation, 2 days at a time or weekly with backup. It was a close vote between two day shifts and weekly (no backup). The weekly won out. That's how it's always been.

    Ideally I would like some sort of week day/weekend roatation. I'd be on call Monday to Thursday then my next rotation I'd be on Friday through Sunday. We are a commercial HVACR/Cooking equipment company. Eeveytime I'm on call I'll do 70 hrs+. After a week like that I'm running a little slow the following week. A few less days per on call week would make a big difference.

  22. #17
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    Friday morning to Friday morning....... I think that is "normal" 4 guys and you are pretty much on backup all the time because while the next guy on the list is the actual backup..... around here with spotty cell service..... they are going to go down the line till someone answers the phone.
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  23. #18
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    Quote Originally Posted by spyder00087 View Post
    Just had some thoughts on everyone's ideal oncall schedule?

    What do you guys prefer? Week to week, dally rotation etc?
    I don't get a preference. I am always on call.
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  25. #19
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    That would depend on what type of chiller. If they're centrifugals, then not so sure about that. 'Little' air cooled chillers, no big deal. There's this one guy where I work that made the comment to me one time "I didn't sign up for this". He was referring to an oil chiller for a CNC machine.

    I asked him what the problem was. He said 'I don't do refrigeration'. I replied, then just pretend it's an air conditioner. It has a thermostat or some control that turns the compressor on and off. There's condenser fan motors, contactors, a compressor, hi/lo pressure controls, piping that may develop a leak, an expansion valve, etc. All exactly the same as an air conditioner.

    Then it clicked with him and he seems to be okay with chillers now.


    Quote Originally Posted by 71CHOPS View Post
    As a manager, I would be more interested in equal representation, rather than what my guys "prefer". Do the math, and inform the crew. Make everyone take everything.....chiller gods take RTU calls, apprentices take chiller calls...everyone helps each other. All for one, and one for all!!

  26. #20
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    Same, I really rather not do it..LOL.. Place I started has 4 guys, 1 week at a time, so once per month for me.

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