I recently installed a mini split system that is working great. I have had 2 call backs now for the drain pan over flowing. The first time it looked like the unit was moved. You could tell it was not in the same position I left it in and it was a little bit off level. I took it off the wall and straightened the drain line. When I hung it back on the wall i poured a gallon of water over the coil to simulate condensation and watched it drain out of the unit. Now I get called back and asked if the unit has been moved. The customer just avoids the question. Any advice on how to handle the situation? I'll fix it again this time but...