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Thread: Liebert SiteLink-E to WebCTRL announcement

  1. #1
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    Liebert SiteLink-E to WebCTRL announcement

    Little announcement here on a change of policy we just had. Previously we were not to release any drivers or programs to WebCTRL techs for the SiteLink-E, which caused problems for some sites that were doing this with our older SiteLink 2mb module.*

    We now have an IGM driver for the SiteLink-E along with a library of programs and graphics for our equipment that we are allowed to release to WebCTRL techs.*

    Some things to note:
    -Startup on the SiteLink by Liebert must be performed, we also make sure the equipment we are talking to is set up right to talk to the SiteLink.
    -We will give you the equipment program and graphic bezel for the equipment that is on site.
    -We still aren't allowed to work on the WebCTRL system.*

  2. #2
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    Odd, not sure where those stars came from.

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    They must be for the fine print notes that are hidden at the bottom of the post.

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    * NOTE: OPEN-Systems are available in principle ONLY. We do not wish to imply that our products can, or indeed will, ACTUALLY communicate with other vendors. In any case, whether or not an OPEN system can be deployed for your site is mainly a political question that has absolutely NOTHING to do with what the customer wants, needs, or expects.
    1 + 1 = 3 ( *** for very large values of 1)

    ...everybody wants a box of chocolates and long stemmed rose

    Be brave. You cannot get eaten by an imaginary tiger.

  5. #5
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    Yeah, I knew you all would think that. Too bad no edit.

    Anyway we have been pushing for policy to play a little nicer with everyone and it's nice to see it happen.

  6. #6
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    Quote Originally Posted by MaxBurn View Post
    ...Some things to note:
    -Startup on the SiteLink by Liebert must be performed, we also make sure the equipment we are talking to is set up right to talk to the SiteLink.

    -We still aren't allowed to work on the WebCTRL system.*
    Something that I was just pondering about is that if you cannot work on the WebCTRL system how do you know that the ALC guy commissioned it correctly?

  7. #7
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    There has been some debate about how that works and basically we have to work with the WebCTRL tech to configure the ports on the SiteLink. What we are saying is we can't be called in by the customer to work on a system that isn't ours.

  8. #8
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    Max, I'm glad to hear about the change. I know here in my area, it was a problem with some customers.

    I have always been for having Liebert on site to do the interface commissioning, especially on new stuff and big systems. Some of that older stuff had those funky alarm buffer issues and those guys knew all of that. Not to say that I haven't commissioned my share of CRAC unit interfaces, once you have done one there isn't too much to it, but little things like wrong buffer numbers cause problems that would never have happened.

    The last part I think is just saying that Liebert can't service a WebCtrl system which makes sense too, nor should I be able to service a SiteScan Web system. Even though ALC makes both your modules and mine, we both know that I can't buy yours and you can't buy mine, therefore neither can properly provide proper service.

    ALC does it's part in that deal too, I once ran into an issue with old legacy Sitelink 12s that needed upgraded. I could buy the 2mb memory upgrade a whole lot cheaper than my local Liebert rep would sell them to me for, but ALC Tech Support would not even answer my question if the ALC version would work. I had to buy 12 upgrades and we had the rep come in and commission them with us.
    HotRod


    Controls..some days your a hero, some days your a zero. Direct acting since 1992.

  9. #9
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    Is there an official statement ...

    Is there any official note on Liebert's site indicating this new policy?

  10. #10
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    Not on the public site that I am aware of, these things are circulated on market memos.

  11. #11
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    Quote Originally Posted by MatrixTransform View Post
    * NOTE: OPEN-Systems are available in principle ONLY. We do not wish to imply that our products can, or indeed will, ACTUALLY communicate with other vendors. In any case, whether or not an OPEN system can be deployed for your site is mainly a political question that has absolutely NOTHING to do with what the customer wants, needs, or expects.
    No kidding... They've made 3 trips to our jobsite and have done nothing but point fingers and make excuses then leave. What a joke.

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    Quote Originally Posted by BigRed350x View Post
    No kidding... They've made 3 trips to our jobsite and have done nothing but point fingers and make excuses then leave. What a joke.
    Thank you for using the search on the forum to find the word Liebert. Unfortunately we can do nothing for you because you are just venting and not asking questions. Suggest you start your own thread if you actually want help here.

  13. #13
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    Not really worried about it, our sales team has dropped liebert completely due to the headaches involved with dealing with them and their technical team. Glad to say we won't have to deal with them any more after this job is over.

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    Liebert isn't going anywhere ...

    I know you're frustrated now, but I've found that if you want to do datacenters you will almost certainly deal with Liebert again. Once you get the problems resolved you will find that the equipment is solid and consistent, so a solution can be replicated on future projects...

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    MaxBurn, I am a WebCTRL tech and currently trying to interface ALC to Liebert's SiteLink-E (connected to 5 DS CRAC units each equipped with IntelliSlot 485). Can you please advise on how I can get a copy of the IGM driver and programs? Also, I know this is under your "notes" but is there an exemption to "Startup on the SiteLink"? Can Liebert also provide the software to configure the SiteLink-E? My project is not located in the U.S. and the local Liebert Tech rep here said that he has no experience setting up a SiteLink-E to interface with a BACnet backbone. Your input will be much appreciated.

  16. #16
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    Questions

    With the 485 card why don't you pull modbus right out of the unit?

    Specifically what 485 card is it?

    Do you have IS-EXI cards in the units?

    What about terminal 77/78?

    Answers will determine options avail.

  17. #17
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    Thank you MaxBurn for your response. The directions I receive was to wire each IS485-EXI protocol cards to the SiteLink-12E ports. All of the indoor units (5 each) are equipped with IS485-EXI cards. Terminals 77 and 78 is not being utilized (I believe it's not available). What are the available options I have?

  18. #18
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    MaxBurn, I just went to make sure that terminals 77 and 78 are not available in the indoor unit for Sitescan.

  19. #19
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    Ok those cards can do velocity or IGM, no modbus or bacnet. The velocity driver for the sitelink is off the table to be given to third party. Same for the software although you could in theory buy that or use webctrl. That leaves you with IGM and the LAM program which emulates the older liebert advanced micro ac units, not as much data as the DS iCOM is capable of these days. But if you can't get a sitescan tech on site you can't really go this route because we don't just email the drivers and equipment files that I know of, we are told not to anyway.

    Honestly I think you are best off returning the sitelink and IS-EXI cards and trading up to some IS-IPBML cards for those units. That gets you modbus or bacnet over IP. Cards are easy to install, configure and integrate to.
    http://www.emersonnetworkpower.com/e...s/SL-28170.pdf

  20. #20
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    Thank you very much for your input. I will definitely suggest/request to trade the modules I have now with IS-IPBML cards. I assume that once I swap the IS cards that I will be able easily "discover" the network points from WebCTRL.

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