Page 1 of 2 12 LastLast
Results 1 to 13 of 19
  1. #1
    Join Date
    Aug 2007
    Posts
    401
    Post Likes

    What Do You Guys Think About The Ecobee Thermostats?

    Hello

    I’m thinking about using ecobee Wi-Fi thermostats for all my premium package deal furnace & air conditioning installs and I just wanted to get some feedback on this thermostat.

    Thanks!

  2. #2
    Join Date
    Nov 2006
    Location
    Athens, Ohio
    Posts
    7,288
    Post Likes
    From what I hear, Ecobee is a good thermostat. I like Honeywell Prestige IAQ.
    But, if your premium packages have communicating equipment you're likely to be better off using the thermostat by the same brand.
    AOP Rules: Rules For Equipment Owners.

    Free online load calculator: http://www.loadcalc.net/


    There = not here. Their = possessive pronoun. They're = they are
    It's = contraction of it is. Its = the possessive form of it
    Too = also. To = expressing motion. Two = 2
    Then = after that, next. Than = indicates a comparison.
    Questions should end with a question mark "?" Statements end with a period "."

  3. #3
    Join Date
    Aug 2007
    Posts
    401
    Post Likes
    Thread Starter
    Quote Originally Posted by kdean1 View Post
    From what I hear, Ecobee is a good thermostat. I like Honeywell Prestige IAQ.
    But, if your premium packages have communicating equipment you're likely to be better off using the thermostat by the same brand.
    The reason I ask this because I’ve been hearing that their Tech Support and Customer Service Sucks! 😂

  4. #4
    Join Date
    Nov 2006
    Location
    Athens, Ohio
    Posts
    7,288
    Post Likes
    Whose customer support? Ecobee, Honeywell or your equipment brand?
    I will advise you to stay away from White-Rodgers as I grew frustrated with the poor quality.
    AOP Rules: Rules For Equipment Owners.

    Free online load calculator: http://www.loadcalc.net/


    There = not here. Their = possessive pronoun. They're = they are
    It's = contraction of it is. Its = the possessive form of it
    Too = also. To = expressing motion. Two = 2
    Then = after that, next. Than = indicates a comparison.
    Questions should end with a question mark "?" Statements end with a period "."

  5. Likes R600a liked this post.
  6. #5
    Join Date
    Apr 2006
    Location
    Tyler, Tx
    Posts
    1,258
    Post Likes
    Try Venstar.

    Sent from my S60 using Tapatalk
    Philippians 4:13
    I can do all things in him that strengthen me.
    Apostle Paul inspired by GOD.

  7. #6
    Join Date
    Aug 2007
    Posts
    401
    Post Likes
    Thread Starter
    Quote Originally Posted by kdean1 View Post
    Whose customer support? Ecobee, Honeywell or your equipment brand?
    I will advise you to stay away from White-Rodgers as I grew frustrated with the poor quality.
    Ecobee Support I heard they keep you on hold for hours and the never get back to you! I love the product but if this the case I don’t know.

  8. #7
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    40,748
    Post Likes
    Last tech that called Ecobee left name and number and as far as I know never heard back. Didn't used to be like that.

  9. #8
    Join Date
    Nov 2006
    Location
    Athens, Ohio
    Posts
    7,288
    Post Likes
    Honeywell support is good. I haven’t had long wait times.
    AOP Rules: Rules For Equipment Owners.

    Free online load calculator: http://www.loadcalc.net/


    There = not here. Their = possessive pronoun. They're = they are
    It's = contraction of it is. Its = the possessive form of it
    Too = also. To = expressing motion. Two = 2
    Then = after that, next. Than = indicates a comparison.
    Questions should end with a question mark "?" Statements end with a period "."

  10. #9
    Join Date
    Jul 2019
    Location
    Oklahoma home its in the name
    Posts
    1,258
    Post Likes
    I have also had an excellent experience with Honeywell and resideo tech support I've called both before and after the split and they've always been amazing. I hit resideo with some pretty deep questions about how exactly their logic worked because of one of my installations. They took a few minutes to do the research but they answered it and i was able to set it up correctly for my application.

    Sent in a state of increasing entropy using Tapatalk

  11. #10
    Join Date
    Jun 2003
    Location
    Texas
    Posts
    1,512
    Post Likes
    ive asked here, not ecobee support a few questions. havnt got much response. I put one in my house without much research. works good. seems slow to react, dosent have a fan on feature that I can find, only a fan run time per hour. I thought it was way out of calibration on temp and hum when I installed it but maybe it needed a day or two to adjust, don't know. ive been fking with it. im not very good on the new school stuff so my experience on this is very limited. mine is on a 2 spd Goodman heatpump communicating system. mite have should have bought the Goodman stat but I was told it wasn't as good

  12. #11
    Join Date
    Nov 2019
    Location
    VA
    Posts
    5
    Post Likes
    I’ve used one for several years. Only one complaint: you can only use one accessory. Some manufactures, say carrier offer super dehum features. That the Ecobe won’t be able to handle, unless you get creative. So if your looking for a solid WiFi stat, with some good controls features and won’t loose out on manufactures specific features designed in their own stats, go for it.

  13. #12
    Join Date
    Jun 2003
    Location
    Texas
    Posts
    1,512
    Post Likes
    anybody got any more input? im not really happy wit the eecobee seems slow to react to temp changes

  14. #13
    Join Date
    Apr 2002
    Location
    Western piedmont of Carolinas
    Posts
    2,940
    Post Likes
    I like mine, and my customers like theirs. I've only needed tech support once, and he called back in about 15 minutes. On second thought, I needed help when mine, I don't remember the details, but I do know I was pleased with their support.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Contracting Business
HPAC Engineering
EC&M
CONTRACTOR