Results 1 to 13 of 13

Thread: Just venting

  1. #1
    Join Date
    Apr 2006
    Location
    Houston, Texas
    Posts
    26
    Post Likes

    Just venting

    Don't you just love when people threaten you with a bad post on social media ! A new customer calls on August the 5th for an "A/C Tuneup". We go out to find a 14 yr old system . No problem . Do the usual . Water wash it. Do all our checks. Tell her what she has. All good. Call her the next day to see how the tech did. She was very pleased. Understood her equipment was old and would need replacement soon. Roll to today. She says her unit is sqeauling and that her "cousin" in Nashville says that because we didn't let the unit cool before washing it that it is our fault and she is going to every social media sight and bad mouth us if we don't fix it. We kindly explain to her that the condenser is able to get wet hot or cold . That the rain doesn't know when it is cooled. "oh, that's different" she says. Just gotta love people some times. Thank you for letting me get that off my chest.

  2. #2
    Join Date
    Mar 2008
    Location
    kansas
    Posts
    1,599
    Post Likes
    Unfortunately we should be able to put them on a national do not call list for contractors. Reviews have become the I will strong arm you if I don’t get what I want. Remember we don’t negotiate with terrorists cya
    Honeywell you can buy better but you cant pay more

    I told my wife when i die to sell my fishing stuff for what its worth not what i told her i paid for it

  3. #3
    Join Date
    Apr 2006
    Location
    Tyler, Tx
    Posts
    1,233
    Post Likes
    That would be collusion.

    Sent from my S60 using Tapatalk
    Philippians 4:13
    I can do all things in him that strengthen me.
    Apostle Paul inspired by GOD.

  4. #4
    Join Date
    Jun 2013
    Location
    Toronto, Ontario
    Posts
    108
    Post Likes
    You can avoid the crazies as best you can but every so often someone is going to surprise you.

  5. #5
    Join Date
    Jan 2010
    Posts
    17,330
    Post Likes
    One reason why I don't do residential.

  6. #6
    Join Date
    Mar 2018
    Location
    Kansas Flatlands
    Posts
    347
    Post Likes
    Why is it that most anytime someone questions a tech by asking another tech, that tech instantly turns over the "trash em" card? I see a lack of having a brothers back. I also see a client who found the answer she was lookin for in an obvious idiot is now the expert. Another example is we get called, do a great job of quick service, get the people on line,collect a check for our service. Fast forward 3 days and now they have called around and found someone who confirmed their thought, "could I have gotten this done cheaper?" Now you are a crook for providing good service.

  7. #7
    Join Date
    Mar 2018
    Location
    Kansas Flatlands
    Posts
    347
    Post Likes
    By the way was the cousin even a technician?

  8. #8
    Join Date
    May 2006
    Location
    Raleigh,NC.
    Posts
    555
    Post Likes
    sometimes you have to fire a customer. some cases such as yours are best left to fizzle out by itself. the old ---if you keep stirring the pot---adage.
    remember, with electronics; when its brown,its cooking and when its black, its done!!!

  9. #9
    Join Date
    Mar 2016
    Location
    Dayton Oh
    Posts
    1,882
    Post Likes
    Quote Originally Posted by theoldscroll View Post
    Why is it that most anytime someone questions a tech by asking another tech, that tech instantly turns over the "trash em" card? I see a lack of having a brothers back. I also see a client who found the answer she was lookin for in an obvious idiot is now the expert. Another example is we get called, do a great job of quick service, get the people on line,collect a check for our service. Fast forward 3 days and now they have called around and found someone who confirmed their thought, "could I have gotten this done cheaper?" Now you are a crook for providing good service.
    Depends on the situation to be honest. Over the phone no I dont know what the true story is so im not going to bash anyone, customer or competitor. But if someone is obviously cutting corners and creating safety issues, no Im not going to "have their back". Im not going to start blabbering on about how they did everything wrong, I might say something along the lines of "I dont understand why they did this" or "thats not how the manufacture wants this done" type deal. But im not gonna support and have the backs of the hacks.

  10. #10
    Join Date
    Aug 2002
    Location
    Southold, NY
    Posts
    24,335
    Post Likes
    Doesn't matter to me...I don't look at or could care about what they have to say in that social media crap!

  11. #11
    Join Date
    Apr 2006
    Location
    Houston, Texas
    Posts
    26
    Post Likes
    Thread Starter
    Quote Originally Posted by pecmsg View Post
    Doesn't matter to me...I don't look at or could care about what they have to say in that social media crap!
    Myself , I dont care either. I could shoot it down with a good rebuttal .But, this day and age, lots of new clients go off of reviews and I dont want any bad reviews true or false. She really doesnt have a leg to stand on , I just dont like when they make threats.

  12. #12
    Join Date
    Aug 2002
    Location
    Southold, NY
    Posts
    24,335
    Post Likes
    Quote Originally Posted by a1cycler View Post
    Myself , I dont care either. I could shoot it down with a good rebuttal .But, this day and age, lots of new clients go off of reviews and I dont want any bad reviews true or false. She really doesnt have a leg to stand on , I just dont like when they make threats.
    The clients that go by that Crap I Don’t Want!

  13. #13
    Join Date
    Sep 2007
    Location
    State College, PA
    Posts
    2,732
    Post Likes
    I would remind her that extortion is a crime that she could be punished for.
    Can someone please explain to me -
    Why is there never enough time to do it right the first time, but plenty of time to do it twice?


    Please view site rules: http://hvac-talk.com/vbb/showthread.php?t=1241

    Apply for Pro Membership: http://hvac-talk.com/vbb/showthread.php?t=116113

    Find your local HVAC-Talk Contractor: http://hvac-talk.com/aop

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •