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  1. #1
    Join Date
    Oct 2018
    Location
    Iowa City, IA
    Posts
    23
    Post Likes

    Redfish IDVM 550 Update...

    So Ive been using my IDVM 550 for a few months now. Its been very useful and has proven accurate. The integration with Measurequick and TechLink has taken some time to work into my troubleshooting routine but once you figure it out it can be very helpful.

    I have had one big problem with the meter and this is what I really wanted to share. About 2 weeks ago the amp clamp stopped working. I tested it out on different loads, cleaned the clamp contacts, etc. I contacted Redfish and received a reply back from Jim Bergman. He asked a couple questions to confirm the problem and then had a new one shipped out to me directly from Supco. They didnt ask me to mail in the old one first so I was able to keep using the working functions. The new one arrived and Im shipping the old one back.

    I was worried that I was going to have to go through Grainger (who we ordered it from) or deal with someone at Supco that didnt understand the urgency of the problem. Instead, I got a reply directly from Jim and was given prompt service. This is the kind of service that makes people loyal to a company and gives you confidence in the the other related products like MQ.

    Many thanks to Jim, Redfish and Supco!

  2. Likes TruTech-Bill liked this post
  3. #2
    Join Date
    Jun 2008
    Location
    Michigan
    Posts
    77
    Post Likes
    Good to hear!


    Sent from my iPhone using Tapatalk
    Got my 1250's....Ready for Spring

  4. #3
    Join Date
    Nov 2008
    Location
    DFW,TX
    Posts
    4,142
    Post Likes
    well i was given one of the original ones for field testing before they went public and been using it for while a while with no issues..

    The only true Negative i can say about this is the bulkiness of the clamp, its big and stiff compared to smaller compact swivel heads i was using and can be tough on tight service box with tight wires etc but overall the meter has been great..

    I can live with this given the APP and multi fucntion option as wekll as BT makes it unique..i love the Underload cap test etc..

  5. Likes TruTech-Bill liked this post

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