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  1. #1
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    Dec 2004
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    WTF Knipex Tools Lifetime warranty meaningless

    So my knipex 7491250 High Leverage Diagonal cutters bit the dust yesterday after about 15 years of service, which is a good service life. Brought them to Berlands House of Tools where I bought them. I was told the warranty needs to be handled by Knipex directly. So I called them at 3:30 pm today Chicago Time and they were closed. Never knew they were in the banking business.

    Anyway, I looked up the warranty process online and was horrified to discover that an original proof of purchase is required to process a warranty.

    So who the F keeps receipts that long? I probably have it somewhere with my tax records, but it may take months for me to poor through all my tool receipts to find it.

    What a joke. Shame on Knipex and any tool company with this sort of requirement for warranty. Obviously I own the tool. I have possession of it and its clearly not new, that should be proof enough. Also even if it was stolen, which its not, they would have still been paid for it by the distributor.

    The warranty statement may as well say

    “Good luck with that!”

    Im gonna send an email. If they dont stand behind the tool, Im done buying expensive tools. The pliers cost 3 times what Kleins did at the time.


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  2. #2
    Join Date
    Jun 2006
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    Not surprised. I figure most warranties are worthless.

  3. #3
    Join Date
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    Crapsmen use to be great. You could take a screwdriver bent in half and get a replacement no questions asked no receipt.
    Is that why Sears is going under ?

  4. #4
    Join Date
    Dec 2002
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    Quote Originally Posted by VTP99 View Post
    Crapsmen use to be great. You could take a screwdriver bent in half and get a replacement no questions asked no receipt.
    Is that why Sears is going under ?
    Stanley Black and Decker bought the Craftsman tool line in March 2017, but from what I understand Sears maintains the right to manufacture and sell tools using existing supply channels under the Craftsman name for 15 years after that deal closed.
    __________________________________________________ _______________________
    “Experience is a hard teacher because she gives the test first, the lesson afterwards" ~ Vernon Law

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  5. #5
    Join Date
    Aug 2006
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    Mixing oil and fire with a big spoon.
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    keeping the receipt is pretty standard. i think that is how manufacturers get out of a ton of warranty claims. lifetime warranty seems a little ridiculous in my opinion. why would anyone offer such a warranty? how would you stay in business?
    "Right" is not the same as "Wise".

    Don't step on my favorite part of the Constitution just to point out your favorite part.

  6. #6
    Join Date
    Dec 2003
    Location
    Citrus County, Florida
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    Lifetime warranty means that when it fails, its life is over.
    Doug

  7. Likes heatingman liked this post.
  8. #7
    Join Date
    Mar 2013
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    Treasure coast, FL
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    I mean just the fact that it lasted 15 years probably means it's worth the price, yes?

    Just the fact that you didn't lose it in that time period is impressive.

    The auto parts store has the same policy, and it allowed me to perpetually get free crappy alternators until I decided to go to a real rebuild shop and get a quality remanufactured one.

    Sent from my Moto Z (2) using Tapatalk

  9. Likes Mr Bill liked this post.
  10. #8
    Join Date
    Dec 2004
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    Chicago area
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    Thread Starter
    Ive been very pleased with the performance and quality of the Knipex brand of pliers. I have a bunch of them. They are pricey, but very good quality and good ergonomics at least for my hands. It just rubs me the wrong way to claim lifetime warranty and not really mean it. Ill play along and find the receipt and make my claim. But in the mean time, I secured a replacement from milwaukee.

    I guess Im even more bothered by the retail seller. They’re a tool specialty store, they have a repair department for power tools and such. Why not handle the claim in house? I found the exact replacement in the store, about 70 bucks. Online the same tool is 45. Why pay almost double in the store and not get provide the customer service and product support that they are clearly charging for?




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  11. #9
    Join Date
    Aug 2006
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    Mixing oil and fire with a big spoon.
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    It costs money to keep bricks and mortar together and then parts on the shelf. I prefer to buy local when possible but I also ask that they help me out since I am buying local. That’s a tough call.
    "Right" is not the same as "Wise".

    Don't step on my favorite part of the Constitution just to point out your favorite part.

  12. #10
    Join Date
    Mar 2007
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    Where the grass is green and the girls are pretty
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    Just got me another made in the USA Chanel Lock Diagonal cutter. Was gonna ask here if there was something better but I knew the answer. I beat the heck out of those. The Klein I had didn't last a week. Good for cutting zipties at most.

  13. #11
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    Mar 2013
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    Quote Originally Posted by heatingman View Post
    Ive been very pleased with the performance and quality of the Knipex brand of pliers. I have a bunch of them. They are pricey, but very good quality and good ergonomics at least for my hands. It just rubs me the wrong way to claim lifetime warranty and not really mean it. Ill play along and find the receipt and make my claim. But in the mean time, I secured a replacement from milwaukee.

    I guess Im even more bothered by the retail seller. They’re a tool specialty store, they have a repair department for power tools and such. Why not handle the claim in house? I found the exact replacement in the store, about 70 bucks. Online the same tool is 45. Why pay almost double in the store and not get provide the customer service and product support that they are clearly charging for?




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    Overhead

    Sent from my Moto Z (2) using Tapatalk

  14. #12
    Join Date
    Mar 2013
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    Treasure coast, FL
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    I wish Fieldpiece made diagonal cutters.

    Sent from my Moto Z (2) using Tapatalk

  15. #13
    Join Date
    May 2014
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    Bay Area California
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    The Internet and businesses like Amazon is why Sears is going under.

    I went to Sears last weekend to buy another pair of boots, because that's where I've been going for decades. Went to the shoe and boot area, and no one to help go back and get the right size. The only help in the store were the cashiers, started looking around on my way out, and not a single person there to help customers. Place just started feeling like death.

    So I went home and bought the same boots online.


    Quote Originally Posted by VTP99 View Post
    Crapsmen use to be great. You could take a screwdriver bent in half and get a replacement no questions asked no receipt.
    Is that why Sears is going under ?
    I do a triple evac with nitro to remove non condensables.

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