That is Outstanding Sandshark!Good morning, Mr. Boakes. Thank you for responding. I apologize for taking so long to get back with you.
The reason I asked to speak with someone higher up at Welbilt is because I am concerned with, what seems to me, frequent and expensive component failures in our relatively new Welbilt equipment in the past few years. I think someone in a management position should know about these failures. Here is a list:
2 - Manitowoc Nugget Ice Machines. Failures were complete evaporator assemblies (000012319) in both of the machines and a gear motor assembly (000011126) in one of the machines. Another of our nugget machines is "growling" and I expect it to fail soon. In case you are wondering, the machines are cleaned and sanitized as outlined in the service literature and the water filters are changed as needed. All of these machines are less than 3-years-old.
2 - Delfield Serving Line low wattage food wells with heat pads (3234798). After speaking with technical support, I learned that these particular wells, unlike conventional calrod heated wells, are not serviceable and the complete well needs replaced in the event of a heat pad failure. These two failures occurred within 6 months of each other on serving lines that are less than 4-years-old.
On a smaller expense scale, we seem to be losing a lot of Danfoss 077F8529 (ETP R1) blue LED temperature displays on our refrigerated roll-ins and pass-throughs. The major issue with these displays is the fact that the LED numbers are partially failing and making it difficult to read the proper temperature. I was told by technical support that these failures are caused by water or moisture. I informed the support person that the displays have never seen a drop of water. Oddly enough, we haven't had any failures of the red LED temperature displays on our heated roll-ins and pass-throughs.
Finally, on an even smaller expense scale, we lose a lot of 2190154 rocker switches. I buy them five at a time because they fail so often.
So, this is my rant. I would appreciate any feedback you can offer. Thank you.
Hopefully, ... This will Wake Up Welbilt, & they will zealously seek to Improve their Equipment.