...this is one of those inserts where the pane is a Bay Window type.

Anyway, I'm trying to get the glass off...looking at the manual...following instructions to first remove the two screws to loosen the grill. Check. Next instruction is to loosen two screws at the top of the glass. Check. Final instruction is to "lift glass up and out" and proceed to the actual cleaning. My problem is here...the top of the glass is free and clear and not encumbered...however, the bottom is somehow stuck (or perhaps still attached in some way) and I cannot remove the glass unit to clean. I wonder if the "Bay Window" glass has anything to do with this. In any case, this is frustrating.

If any of you guys would be kind enough to share your ideas, fire away.

Thanks a lot everybody, and have a good day.