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  1. #1
    Join Date
    May 2018
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    Stuck in the middle of warranty co and service provider

    Carrier 16 SEER 25HPA6 unit 3 ton Puron 2010 date on the unit. We just bought this house and owners left us zero information re mechanicals.
    2 stage scroll compressor has failed according to tech.
    We just bought this house and owners left us zero information re mechanicals.
    The home warranty company sent out new compressor but tech says it is not a "communicating" compressor and will cause us trouble. Also, it is a 2.5 ton rather than the 3 ton that failed. Tech says he won't warranty his work if we choose to use the part they sent.
    So, just trying to figure out what to request from warranty co and how best to proceed. Any wisdom?

  2. #2
    Join Date
    Aug 2002
    Location
    Southold, NY
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    16,053
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    Quote Originally Posted by MaryAg View Post
    Carrier 16 SEER 25HPA6 unit 3 ton Puron 2010 date on the unit. We just bought this house and owners left us zero information re mechanicals.
    2 stage scroll compressor has failed according to tech.
    We just bought this house and owners left us zero information re mechanicals.
    The home warranty company sent out new compressor but tech says it is not a "communicating" compressor and will cause us trouble. Also, it is a 2.5 ton rather than the 3 ton that failed. Tech says he won't warranty his work if we choose to use the part they sent.
    So, just trying to figure out what to request from warranty co and how best to proceed. Any wisdom?
    Home Warranty Companys Suck!

    Take the buy out and hire a real company.

  3. Likes lkapigian, ga-hvac-tech, kdean1 liked this post
  4. #3
    Join Date
    Aug 2013
    Location
    Visalia California 93291
    Posts
    7,154
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    Save your mind, ditch the warranty company ---It is not a communicating compressor but IS a a @ 2 Stage Compressor...That unit is bullet proof and may not even be a bad compressor

  5. Likes dennisgondola liked this post
  6. #4
    Join Date
    Jun 2014
    Location
    Dover, DE
    Posts
    9,431
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    Many home warranty companies are a scam. They aren’t interested in fixing your unit, they are only interested in getting their payments.
    You also may or may not be getting the cheapest body they could find to send out to you.
    “I haven’t failed. I’ve just found 10,000 ways that won’t work.” - Thomas Edison

    “It’s not whether you get knocked down, it’s whether you get up.” - Vince Lombardi

    "In this house we obey the laws of thermodynamics" - Homer Simpson

  7. #5
    Join Date
    Jan 2006
    Location
    Near Atlanta, GA.
    Posts
    13,840
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    You're in a real predicament here. I suspect that the tech is somewhat correct, though the terminology he used (if you correctly repeated it) is wrong. The contractor they sent out should be contacting the warranty company themselves to resolve the situation.

    What the others said about home warranty companies is absolutely correct, They are a scam that is willingly supported by the real estate industry, and they rarely do the right thing. Most legitimate HVAC contractors won't work for them because they don't pay well and push shoddy workmanship upon them. If there's a way you can get out of the contract, you should. I know the repair might cost you more up front but you'll likely save in the long run.

    Best of luck!

  8. Likes ga-hvac-tech, sonnyspop liked this post
  9. #6
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    38,173
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    Given home warranty companies are a scam... and a HO that thought the warranty co was gonna take care of it...
    May not have a 'plan B'...

    Suggest to look here:

    http://hvac-talk.com/vbb/showthread....rs-Locator-Map

    And find a local contractor or two... and invest in a service call to determine a proper course of action to get your AC working.
    GA-HVAC-Tech

    Your comfort, Your way, Everyday!

  10. Likes dennisgondola liked this post
  11. #7
    Join Date
    Nov 2006
    Location
    Athens, Ohio
    Posts
    5,347
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    Our collective experience and wisdom is this - tell the HW company to refund your money. They are thieves and you will not get satisfactory service from them.
    Hire a real contractor instead of a third party scammer.
    AOP Rules: Rules For Equipment Owners.

    Free online load calculator: http://www.loadcalc.net/


    There = not here. Their = possessive pronoun. They're = they are
    It's = contraction of it is. Its = the possessive form of it
    Too = also. To = expressing motion. Two = 2
    Then = after that, next. Than = indicates a comparison.
    Questions should end with a question mark "?" Statements end with a period "."

  12. Likes dennisgondola liked this post

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