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  1. #1
    Join Date
    May 2018
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    Carrier i-Vu Message "Ethernet Cable Not Connected"

    Before call in the pros I thought I'd crowdsource a solution first. We have a Carrier system and we're using an old version of the i-Vu (it's at least 10 years old and came with the building). It's been working fine until the other day when we weren't able to connect to the i-vu to change the heating/cooling schedule. The lights on the network port aren't lighting up. I've turned the i-vu off then back on, checked the network cable, checked the switch it's connected to and everything is working fine except for the network port. I tried using a USB to ethernet adapter and that didn't work either.

    Any suggestions on what I should try next?

  2. #2
    Join Date
    Mar 2013
    Location
    Billington Heights, NY
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    sounds like the network port has a problem. even a bad cable should cause it to see something and cause it to light something.

  3. #3
    Join Date
    May 2018
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    2
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    Thread Starter
    That’s my thought as well. Does that mean the unit has to be replaced?

  4. #4
    Join Date
    Mar 2013
    Location
    Billington Heights, NY
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    Im not an expert on that equipment. But, if the network port is integrated I would think the entire unit has to be replaced. If it's a card or an option part that plugs in, you may get lucky and only have to replace that.

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