Ax supervisor Win Id changed.

[Keith D]

Came across a weird one today.
Got called to a site where the ID had changed and so wouldnt run the web super.
Ax ver 3.4.43
On win Xp
Pc off internet
No mods made to hardware.
No updates to Win Xp
No change to the .jar files.

Super has been running ok for the last 7 or so years.

Got it relicenced, but anyone got an idea what might have caused this?

Sent from my SM-J500FN using Tapatalk

[vaultein]

Had this happen to me as well. Whenever the computer restarted, the Host ID changed. Ended up getting a new computer to solve the issue ( was an old computer).

[EnerDapt, Inc.]

It's always some sort of change to Windows. You'll get people here that will speculate, but Tridium is really good about not releasing how their licensing interacts with Windows for fear of hacking.

I know that Windows updates are the most common reason why licenses are changed.

[hacknslash]

I have had the issue happen with a AX Web Supervisor that was not on the Internet, but was on a company intranet. It was for a huge customer who sells things online and their name has something to do with a river in South America. They would routinely push either files or a previous image onto the computer running the Web Supervisor which would cause the HostID to change. Their IT department would not tell me what they were routinely doing, so we could not determine the cause. The solution was to come out every month and do a license change until we were able to move the machine off the corporate intranet to a local vendor network in the building. After that it was fine.

[MaxBurn]

Licensing has to be my least favorite part of working with Niagara products so far.

[harrytbs]

any supervisor that is loaded on windows 10 will have a problem with the anniversary update that was pushed last month. it changes the win id with the update.