Originally Posted by
icemeister
Basically, what you have said here echos what I said in your Masterbilt thread.
One of the particularly annoying things I have seen is although the true blame for these issues lies squarely with upper management, we tend to blame the engineers for their lack of knowledge and/or support. They are the guys on their front lines just as we, the service techs, are on to our own defenses. I know this because I have worn that hat.
The engineers, for the vast majority, are dedicated and knowledgeable. They like their jobs or they wouldn't be there. It's certainly not for the big bucks. They too suffer from a lack of support from their own companies because those companies are run by people who have no love for this industry whatsoever...their only love is for big bonuses and bigger raises. They get that by creating huge profits for their investors. The customer has become secondary. Their respect for service is way below what they have for the customer.
That Icemeister tats the problem in alot of companies in alot of different fields. I am hvac/r tech but I am also a histotech in the histology world. I see the same thing in my histology job.. we have people in upper management and they have zero experience in the medical lab field. Anyways I think another big problem is alot of old timers are gone or have retired... alot of knowledge isn't there anymore. Who knows what will happen in America in the next 20 or 30 yrs... old America will become new China in technology. Forget about facebook and all those crappy online/social media stuff. The boys in blue better get their sh*t together before the Red flags fly over us.
wHen I diE I hOpe gOd haS mErcy oN my SiNful LifE
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