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  1. #1
    Join Date
    Mar 2016
    Location
    Pahrump, NV
    Posts
    2,175
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    How do you talk to customers about unlicensed people working on refrigeration systems

    In my area, there are apparently 100 or so people with "handyman" licenses doing work on refrigeration systems that they are not explicitly not to perform.

    How do you talk to customers who have hired these people and then had problems?

  2. #2
    Join Date
    Mar 2013
    Location
    Billington Heights, NY
    Posts
    21,628
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    I listen to their problems then go on the basis that these hacks do not exist. Go in like the problem is new. They already took a beating, dont add to it.

  3. Likes David Goodman, ksefan liked this post
  4. #3
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    30,758
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    Print out a copy of the relevant statute to hand to them when all of the work and paperwork is done.

    Say something like, "don't feel bad, many people don't know about this law..." Then smile and say that they can call you anytime. Warm handshake. Done.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist
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  5. #4
    Join Date
    Jan 2012
    Location
    Arrowhead Stadium
    Posts
    1,227
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    I can neither confirm nor deny that hacks caused harm to your system. This is what it will cost to repair and why. If it's too much they will call hacks again and pay far more in the long run. Pay me now or PAY me later.

  6. Likes davidj001 liked this post
  7. #5
    Join Date
    Jul 2013
    Location
    Richmond, VA
    Posts
    4,472
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    Even when the customer admits that their neighbor or brother did so-and-so to the system, I inspect the system with an objective eye and give them my recommendations without saying X was caused by Y's negligence, just like any other call.

    Sell the customer on the value of your services and skill. Its professional not to throw anyone under the bus.

  8. #6
    Join Date
    Aug 2009
    Location
    Maine
    Posts
    8,097
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    I like that RB, but what I usually say is you get what you pay for. (Yes I know this isn't always the case.)
    Quote Originally Posted by timebuilder View Post
    Print out a copy of the relevant statute to hand to them when all of the work and paperwork is done.

    Say something like, "don't feel bad, many people don't know about this law..." Then smile and say that they can call you anytime. Warm handshake. Done.

  9. Likes David Goodman liked this post
  10. #7
    Join Date
    Apr 2014
    Location
    Evansville, In
    Posts
    78
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    I just tell them what I see wrong and point out any code violations I see that need to be fixed, I explain why You should hire someone who is licensed, bonded and insured to protect Them and there property and let come to there own conclusion if hiring someone who isn't is worth it

  11. Likes David Goodman, rollandsaxton liked this post

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