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  1. #14
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    Sep 2005
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    Atlanta GA area
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    Hey Jay-B...

    Go ahead and get your 15 posts and get your PRO status... you will be amazed at what is behind the PRO door.

    Meanwhile, here is something to think about: You would be amazed at how many DIY types come on here with endless stories... almost every one of them is trying to get something for nothing. If you are in the business, you know what I speak of... SOOO... to react to a bunch of folks who have been around the block hundreds of times... well, just well...

    Seriously... get your PRO rating... it will open up a whole new part of H-talk, and I think you will appreciate what is behind the PRO door.
    Hing: When a Pro posts a need in a PRO forum... someone usually comes along and helps them... however without a PRO rating... how do any of us know you are not just another scammer... internet bandwidth is cheap... (whoops)
    GA-HVAC-Tech

    Your comfort, Your way, Everyday!

    GA's basic rules of home heating and AC upgrades:
    *Installation is more important than the brand of equipment
    *The duct system keeps the house comfortable; the equipment only heats and cools (and dehumidifies)
    *Cheap is not good, good is not cheap; however expensive is not a guarantee of quality!
    Choose your contractor wisely!

  2. #15
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    Nov 2006
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    Southeastern Pa
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    I'm glad to see that your shot hit the target. It's good to have choices.

    I also agree with Beenthere. You might want to contact the service Co.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist
    Member, IAEI

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  3. #16
    Join Date
    Feb 2010
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    On the water but near the hood
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    Quote Originally Posted by Jay-B View Post
    Since neither of you had any problem making assumptions ....
    If you take a Midol and revisit your 1st post...the Dr. Phil audition, You'll find the 1st 2 replies within reason.

    Knowing now how impressive you are, welcome, we have many other holier than thou types for you to mingle with.

  4. #17
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    Nov 2006
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    Southeastern Pa
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    Speaking only for myself, I had to assume why a qualified guy was asking about these aspects of the situation, instead of just doing the job for grandma in the first place.

    Now, if he started with, "I live in Georgia, and my grandma is in Arizona,"...then it might have made a little more sense to most of us.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist
    Member, IAEI

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  5. #18
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    Dec 2008
    Location
    Green Bay, WI
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    15
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    Thread Starter
    Quote Originally Posted by btuhack View Post
    If you take a Midol and revisit your 1st post...the Dr. Phil audition, You'll find the 1st 2 replies within reason.

    Knowing now how impressive you are, welcome, we have many other holier than thou types for you to mingle with.
    Good to know. Thanks for your input.

  6. #19
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    Nov 2006
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    Southeastern Pa
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    Quote Originally Posted by Jay-B View Post
    Good to know. Thanks for your input.
    You're going to like it here. We have a variety of characters, and some pretty smart guys, too.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist
    Member, IAEI

    AOP Forum Rules:







  7. #20
    Join Date
    Dec 2008
    Location
    Green Bay, WI
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    Thread Starter
    In case anyone is following along, (and because I need five more posts) here is the rest of the story:

    The obvious first step as some of you mentioned was to contact the company. I actually had a couple of conversations with them before I posted here. They offered a significant price reduction, but not nearly enough, and I was dissatisfied with the overall feeling I got from them. I determined that the best course of action was to jump on a plane, and have a look for myself.

    I boxed up some tools and FedExed them to Grandma, and caught a flight last week. In short, one service valve was cooked, and the caps were loose. The leak at the service valve was significant enough that there was an oil stain under the unit, and when I spun the cap off by hand, refrigerant boiled out of it.

    I isolated the evap coil and lineset and pressure tested it 300 lbs for 12 hours. I'm 99.9% certain at this point that there is no leak in the coil. I inspected the condenser for leaks as well, and it appears that the only source of refrigerant loss was the service valve.

    With the caps sealed, the system evacuated to 325 microns, so it appears to be tight as a drum.

    Phone calls and emails to the company have gone unanswered. I've made them aware of the situation, but I stopped short of making a personal visit because I didn't feel as though it was constructive at this point. They have made their position, and their ethics known, and I doubt I'm the guy who can change their thinking.

    Everything is up and running, and grandma is warm. I was also able to connect with what seems like a very good company who will take care of her moving forward.

    This job was botched from the word go. The installation is embarrassing, and the service afterward was disgusting. It's too bad there are guys like this out there, it's not good for our industry. Sad to think of what happens to all the grandmas who don't have family in HVAC...

  8. #21
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    Nov 2006
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    Southeastern Pa
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    I agree 100%, and kudos to you for taking the action you did.

    I fear as well for all of the unknowing folks out there who do not have a diligent son or grandson who can put on the brakes for a runaway train, and stop it before it reaches the damaged trestle. (Yes, I like those old westerns).

    You are also right to stay away from the company. That would only lead to bad things.

    Have granny go on Angie's list and make a full report.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist
    Member, IAEI

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  9. #22
    Join Date
    May 2013
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    I'm a fairly new technician in Tempe area and since I had a dui 4 years ago I was unable to start working for a hvac company out the gate of hvac school. So I decided to work for a hvac company as a kiosk sales man at a local Home Depot. I knew more about what I was selling then most of the sales people and my hope was to get into the technician side after my dmv record was good enough to get insured.
    Well after being with this company for a month we had a meeting at the company's office. The talk was sales, and getting potential customers signed up for 39.95 full point heating inspection. The owners wanted to talk to us and told us "we need you guys. you are our front line. You get the customers and the technician gets the sale. Our technician better make a sales for 39.95." Well after I heard that. I was turned off from the company , and my motivation was lost. I thought to myself this company is all about sales and not quality techs. I ended up leaving that job. Now after working as a technician in a hotel for a 1 year I fill confident enough to trouble shoot and repair. My heart goes out to the elderly people especially During our hot summers . It's a shame when company's send out their techs to be sales men and not encourage quality and honesty.

  10. #23
    Join Date
    Dec 2008
    Location
    Green Bay, WI
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    15
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    Thread Starter
    Quote Originally Posted by Imatryin View Post
    I'm a fairly new technician in Tempe area and since I had a dui 4 years ago I was unable to start working for a hvac company out the gate of hvac school. So I decided to work for a hvac company as a kiosk sales man at a local Home Depot. I knew more about what I was selling then most of the sales people and my hope was to get into the technician side after my dmv record was good enough to get insured.
    Well after being with this company for a month we had a meeting at the company's office. The talk was sales, and getting potential customers signed up for 39.95 full point heating inspection. The owners wanted to talk to us and told us "we need you guys. you are our front line. You get the customers and the technician gets the sale. Our technician better make a sales for 39.95." Well after I heard that. I was turned off from the company , and my motivation was lost. I thought to myself this company is all about sales and not quality techs. I ended up leaving that job. Now after working as a technician in a hotel for a 1 year I fill confident enough to trouble shoot and repair. My heart goes out to the elderly people especially During our hot summers . It's a shame when company's send out their techs to be sales men and not encourage quality and honesty.
    It sounds like your heart is in the right place. To be fair, sales is the most important aspect of any business. If we don't make sales, we go hungry. The problem is in the way some sales get made. There is enough good, honest work out there that no one needs to get cheated.

    It is brutally expensive to operate a service department, and if your technicians don't "sell", you will go out of business. My technicians are trained to seek out opportunities to benefit the customer, that's our litmus test. The "benefit" criteria needs to exist before anything is presented to a customer. There is nothing wrong with selling a customer a humidifier if they have dryness issues, or an HSI if there's is out of resistance range, or an evap coil cleaning if theirs is dirty, etc... There is something wrong with fabricating an issue and misleading a customer into spending money they don't need to spend without any benefit to them. That's what happened here.

    You'll find your home in this business eventually. Stick it out, it's a great industry and it needs good people. Keep working and NEVER stop learning and improving.

  11. #24
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    Dec 2013
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    Go into commercial, we have been is business 46 years and we have never had a sales
    Plan. They call u out you get straight there you repair a problem and get paid


    Sent from my iPhone using Tapatalk

  12. #25
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    Nov 2006
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    Southeastern Pa
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    Quote Originally Posted by Jay-B View Post
    It sounds like your heart is in the right place. To be fair, sales is the most important aspect of any business. If we don't make sales, we go hungry. The problem is in the way some sales get made. There is enough good, honest work out there that no one needs to get cheated.

    It is brutally expensive to operate a service department, and if your technicians don't "sell", you will go out of business. My technicians are trained to seek out opportunities to benefit the customer, that's our litmus test. The "benefit" criteria needs to exist before anything is presented to a customer. There is nothing wrong with selling a customer a humidifier if they have dryness issues, or an HSI if there's is out of resistance range, or an evap coil cleaning if theirs is dirty, etc... There is something wrong with fabricating an issue and misleading a customer into spending money they don't need to spend without any benefit to them. That's what happened here.

    You'll find your home in this business eventually. Stick it out, it's a great industry and it needs good people. Keep working and NEVER stop learning and improving.

    In our commercial Co, we rarely "sell" anything. Once in a while, when a piece of equipment makes sense to replace, we are asked to quote a replacement. Larger, more involved work is designed by others (who specify the brand, model, and accessories, including the thermostats) and are bid on by still others, most of whom could not fix a single unit if they had to. One guy speaks English and knows crane signals. Everyone else was standing in front of a Home Depot that morning.

    We will do the occasional install as a "courtesy" to longstanding customers. Not much money to be made by doing the install.

    No sales work there, either.

    I visit, find, and quote. When the quote is approved, I repair.

    No selling.

    Ever.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist
    Member, IAEI

    AOP Forum Rules:







  13. #26
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    Aug 2002
    Location
    Southold, NY
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    Quote Originally Posted by Jay-B View Post
    In case anyone is following along, (and because I need five more posts) here is the rest of the story:
    ...
    Say Hello Jay-B

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