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  1. #14
    Join Date
    Feb 2014
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    3
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    WaterFurnace is a terrible company. I had an E series that was two months out of warranty and the faulty crap compressor failed. WaterFurnace knows those compressors are garbage and would not do anything to assist with the cost of repair, I did not even get a apology from those jerks. They lost what would have been a lifetime customer in me, having that piece of garbage removed and going with climate master.

  2. #15
    Join Date
    Aug 2012
    Location
    Palmyra, Missouri, United States
    Posts
    224
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    Water furnace would probably help you but you sound like someone who doesn't deserve help

    Sent from my XT901 using Tapatalk

  3. #16
    Join Date
    Feb 2014
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    3
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    Quote Originally Posted by drife678 View Post
    Water furnace would probably help you but you sound like someone who doesn't deserve help

    Sent from my XT901 using Tapatalk
    Really? i called them four times, emailed the three times and then filed a complaint with the BBB. I was polite as could be, they were rude and inconsiderate. I truly have not dealt with a company as unprofessional and uncompromising as WF. Even if they offered to repair my unit for free, I would not accept it. I am not interested in doing business with them and am looking forward to having their substandard equipment removed from my home.

  4. #17
    Join Date
    Jan 2002
    Location
    East Grand Forks, MN
    Posts
    1,378
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    Quote Originally Posted by martincf View Post
    Really? i called them four times, emailed the three times and then filed a complaint with the BBB. I was polite as could be, they were rude and inconsiderate. I truly have not dealt with a company as unprofessional and uncompromising as WF. Even if they offered to repair my unit for free, I would not accept it. I am not interested in doing business with them and am looking forward to having their substandard equipment removed from my home.
    Who did you talked to at WaterFurnace?
    What did they tell you to do or not do?

    From a WF dealer..

  5. #18
    Join Date
    Feb 2014
    Location
    Westport, PA
    Posts
    10
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    This is still my problem......Waterfurnace should not allow installers to buy down a warranty. I bought a Waterfurnace, for their 10 year warranty only to find out an installer "Buys Down" their warranty. In my case my installer is covering some of the costs, of which I have no idea what they were. I know I paid $2,350.00 for the replacement of the air coil at 6 1/2 years. Waterfurnace built it and it failed. 6 days later my compressor failed and overheated my desuperheating tubing, which flooded me out. My installer replaced the desuperheater circulation pump, and the compressor, and the full electronics panel, due to the water spraying it. Now I have a unit with mostly new parts and no warranty, never had an option to purchase additional coverage. I trust my installer that if with in a certain time period if those parts fail they would cover that too. I guess you have to put some faith in your installer to be fair.

  6. #19
    Join Date
    Feb 2009
    Location
    Portland OR
    Posts
    2,617
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    Quote Originally Posted by Rich234 View Post
    This is still my problem......Waterfurnace should not allow installers to buy down a warranty. I bought a Waterfurnace, for their 10 year warranty only to find out an installer "Buys Down" their warranty. In my case my installer is covering some of the costs, of which I have no idea what they were. I know I paid $2,350.00 for the replacement of the air coil at 6 1/2 years. Waterfurnace built it and it failed. 6 days later my compressor failed and overheated my desuperheating tubing, which flooded me out. My installer replaced the desuperheater circulation pump, and the compressor, and the full electronics panel, due to the water spraying it. Now I have a unit with mostly new parts and no warranty, never had an option to purchase additional coverage. I trust my installer that if with in a certain time period if those parts fail they would cover that too. I guess you have to put some faith in your installer to be fair.
    For future readers of this thread, once again, THE INSTALLER BOUGHT DOWN THE WARRANTY, so wouldn't you be mad at them and posting their name all over the internet instead of the manufacture? Yes your coil went out, but that should have been $0 if IT WAS INSTALLED properly, not the manufactures fault it was bought down(not installed to your 10 year warranty spec). I will also tell you that if a compressor fails days after a coil install... that person did not install the coil properly, it is about a 1 in 10,000 chance of that happening and being manufacture related and not installer related.

    So please, tell me how its the manufactures fault when they sold a product to somebody who LIED TO YOU and yet you still say you trust your installer???

    As I said before, I am not posting this to stand behind Waterfurnace, I am posting this so any future consumers on this site(which is what this site is for) can read the correct information and hear all sides of the story so they know what questions to ask their INSTALLER, since I see nothing above that is the manufactures fault, or if it was their fault would have cost you any money, had you chosen a different installer.
    Check out my YouTube channel - http://www.youtube.com/user/skyheating1 We have customer testimonials, product reviews and more!
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  7. #20
    Join Date
    Feb 2014
    Posts
    3
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    I had the installer talk to waterfurnace first. After a couple of days they said the WF was not going to do anything to assist me so I called them myself. They told me that they were going to call the installer again, after two more days the installer called me back and said that they would not assist me. I then emailed WF customer service, and explained that I wasn't happy with the WF decision. She then emailed me back and said if I wasnt happy with my installer I could switch. I replied to her stating my problem was with WF not the installer and she basically told me that it was my issue now and it was out of warranty. Look, I know it was out of warranty by two months, but WF also knows that these systems had bad compressors. I was hoping that they would at least cover part of the cost, maybe the part. I didn't expect them to cover the whole cost, a simple compromise would have been nice. At minimum I would have expected an apology, I didn't even get that. I have heard all of these things about what a great company WF is, I simply have not experienced anything that resembles a great company.

  8. #21
    Join Date
    Mar 2007
    Location
    Cedar Rapids, Iowa
    Posts
    126
    Post Likes
    Martincf,

    Part of the problem is you did not purchase the unit from Water Furnace. The purchase was from the contractor, making the contractor your contact. Water Furnace will always refer you back to the company you bought the unit from. Any parts relief will have to go through the contractor.

    Bergy

  9. #22
    Join Date
    Aug 2007
    Location
    East central Indiana
    Posts
    118
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    What does that mean? The installer "buys down" the manufacturers warranty? How does that work?
    Quote Originally Posted by Rich234 View Post
    This is still my problem......Waterfurnace should not allow installers to buy down a warranty. I bought a Waterfurnace, for their 10 year warranty only to find out an installer "Buys Down" their warranty. In my case my installer is covering some of the costs, of which I have no idea what they were. I know I paid $2,350.00 for the replacement of the air coil at 6 1/2 years. Waterfurnace built it and it failed. 6 days later my compressor failed and overheated my desuperheating tubing, which flooded me out. My installer replaced the desuperheater circulation pump, and the compressor, and the full electronics panel, due to the water spraying it. Now I have a unit with mostly new parts and no warranty, never had an option to purchase additional coverage. I trust my installer that if with in a certain time period if those parts fail they would cover that too. I guess you have to put some faith in your installer to be fair.
    Old and in the way.

  10. #23
    Join Date
    Aug 2007
    Location
    East central Indiana
    Posts
    118
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    Can anyone explain to me the term "bought down the warranty"?
    Quote Originally Posted by SkyHeating View Post
    For future readers of this thread, once again, THE INSTALLER BOUGHT DOWN THE WARRANTY, so wouldn't you be mad at them and posting their name all over the internet instead of the manufacture? Yes your coil went out, but that should have been $0 if IT WAS INSTALLED properly, not the manufactures fault it was bought down(not installed to your 10 year warranty spec). I will also tell you that if a compressor fails days after a coil install... that person did not install the coil properly, it is about a 1 in 10,000 chance of that happening and being manufacture related and not installer related.

    So please, tell me how its the manufactures fault when they sold a product to somebody who LIED TO YOU and yet you still say you trust your installer???

    As I said before, I am not posting this to stand behind Waterfurnace, I am posting this so any future consumers on this site(which is what this site is for) can read the correct information and hear all sides of the story so they know what questions to ask their INSTALLER, since I see nothing above that is the manufactures fault, or if it was their fault would have cost you any money, had you chosen a different installer.
    Old and in the way.

  11. #24
    Join Date
    Feb 2009
    Location
    Portland OR
    Posts
    2,617
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    Quote Originally Posted by mldncx1 View Post
    Can anyone explain to me the term "bought down the warranty"?
    WaterFurnace sells their units standard with a 10 year parts and 10 year labor warranty, however, many other manufactures have a lesser warranty so their units cost a bit less, in a price sensitive situation, the contractor has the option to deduct $XXX from the price in order for the unit to come with a lesser warranty, so in essence they are "buying down the cost" of the equipment. WaterFurnace(and other manufactures) often allow this practice since it is up to the dealer to warranty the equipment as WaterFurnace will only pay a certain amount for a repair as with any other company. In some areas a repair may be 2-3X the cost of what the manufacture pays so some people prefer to warranty the equipment themselves too. In the end, the only "real" warranty you have from the manufacture is from parts the rest is taken care of by the installer and this is why you will always read on this site how important it is to select an installer first and equipment second.

    The problem is, a manufacture can not warranty something that is not theirs, and yes while the equipment is theirs the installation is not. Would you expect a car manufacture to give you new body panels if you ran into a wall? No way, the car was used improperly, yet everybody wants heating equipment manufactures to pay when something was not used(installed) properly and this is where customers get confused. Relate your issue to a car, if the car manufacture would take care of it then the manufacture of HVAC equipment probably will such as a good install when a compressor goes bad, could be related to a car with regular maintenance needing a new engine. However lets say a unit was installed improperly, does not have the required airflow and the loop operates outside of temperature ranges and a compressor goes bad, why should the manufacture give you a compressor? A car manufacture would not give you an engine if it had no oil changes and a plugged air filter.
    Check out my YouTube channel - http://www.youtube.com/user/skyheating1 We have customer testimonials, product reviews and more!
    Like us on FACEBOOK if you like our advice here!

  12. #25
    Join Date
    Aug 2007
    Location
    East central Indiana
    Posts
    118
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    Thanks, Sky! I agree with you. I see nothing wrong with that practice. I believe the bulk of the responsibility should be on the contractor.
    Quote Originally Posted by SkyHeating View Post
    WaterFurnace sells their units standard with a 10 year parts and 10 year labor warranty, however, many other manufactures have a lesser warranty so their units cost a bit less, in a price sensitive situation, the contractor has the option to deduct $XXX from the price in order for the unit to come with a lesser warranty, so in essence they are "buying down the cost" of the equipment. WaterFurnace(and other manufactures) often allow this practice since it is up to the dealer to warranty the equipment as WaterFurnace will only pay a certain amount for a repair as with any other company. In some areas a repair may be 2-3X the cost of what the manufacture pays so some people prefer to warranty the equipment themselves too. In the end, the only "real" warranty you have from the manufacture is from parts the rest is taken care of by the installer and this is why you will always read on this site how important it is to select an installer first and equipment second.

    The problem is, a manufacture can not warranty something that is not theirs, and yes while the equipment is theirs the installation is not. Would you expect a car manufacture to give you new body panels if you ran into a wall? No way, the car was used improperly, yet everybody wants heating equipment manufactures to pay when something was not used(installed) properly and this is where customers get confused. Relate your issue to a car, if the car manufacture would take care of it then the manufacture of HVAC equipment probably will such as a good install when a compressor goes bad, could be related to a car with regular maintenance needing a new engine. However lets say a unit was installed improperly, does not have the required airflow and the loop operates outside of temperature ranges and a compressor goes bad, why should the manufacture give you a compressor? A car manufacture would not give you an engine if it had no oil changes and a plugged air filter.
    Old and in the way.

  13. #26
    Join Date
    Apr 2006
    Location
    South West Ohio
    Posts
    424
    Post Likes
    I understand the complaint is with the contractor, but if I had WF literature saying it had a 10 year p&L warranty then I would be dam sure to get a 10 year p&L with it.

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