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Thank you for your response. I will look into trying this next.

Thanks. I did a member search and could not find him. Hopefully he comes across this.

We do have i-VuPro and SiteBuilder to use. We will take any help anyone can give us. Thank you again to everyone that has responded.

Thank you,
Danielle

Thank you for your response. We looked at preferences inside SiteBuilder and didn’t see an option to select "the server is behind a nat firewall".

I have uploaded the BBMD table for 1 Router on...

I apologize I am all new to this! But I am thankful that everyone is being very patient with me. We are using a SQL database. I will try to replicate on Sitebuilder and see what comes up.

Thank...

We are working in Carrier i-Vu. I know WebCTRL is slightly different. They are generated on an alarm page and they are not generating there. Port, Firewall, and antivirus have not changed. No issues...

This is what is showing in the comm log on the day that we got the error:
Tue Jun 23 14:45:20 EDT 2020 - 4017 Encountered SocketException: socket closed. Ignoring because the socket is not closed
...

I would need to rephrase my question. This does not have to do with sending an email of an alarm. This has to do with the alarms not generating at all under the Alarms tab. If I physically go into a...

Would you know what the SocketException is?

The extended alarm text is showing that the Category is a system error and 'The system is experiencing communication difficulties. Please consult the log: Comm.txt for details.

Log is stating the...

Hello,

I am currently using i_vu 6.5 and in my system have received a Error #4017: Protocol Stack Error. I have reached out to Carrier Controls support and they have yet to be able to resolve...

Hello. I am currently using i-Vu 6.5 and have ran into Error #4017: Protocol Stack Error. This error has stop the system from sending out any alarms. If anyone has knowledge about what might be...