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    Marketing Communications Manager

    I'm so sorry you are experiencing this delay. Please send me an email with your contact information and details of the product you sent back and I'll do my best to find an answer for you. You will...
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    You are welcome. Hope you have a joyful holiday...

    You are welcome. Hope you have a joyful holiday season.
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    Please send me an email with the subject line...

    Please send me an email with the subject line "rubber cap for back of liquid gauge" with your name and address and I will get one out to you. mgentry@yellowjacket.com
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    Correction. The 49096 is for liquid filled gauges...

    Correction. The 49096 is for liquid filled gauges sold prior to 2008 when the rubber cap was on the top. If you are talking about the rubber cap on the back of the gauge - about the size of a dime -...
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    49096 FILLER CAPS LIQUID GAUGES

    49096 FILLER CAPS LIQUID GAUGES
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    I will certainly share this request with our...

    I will certainly share this request with our engineering department.
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    It's difficult to add a clutch that works well on...

    It's difficult to add a clutch that works well on all copper sizes and all of the variables that you might run into, but there is a clutch on our 60295 flaring tool if you find that helpful.
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    Just got a comment from our engineering...

    Just got a comment from our engineering department on this question. You can end up with an over-sized flare if you advance the flaring feed screw too far. You should stop when the flare is formed...
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    I've not heard of that happening, but if you call...

    I've not heard of that happening, but if you call (800)769-8370 you will get a live person who will transfer you to our tech support department. They can walk through the process with you to see if...
  10. Thread: Oil leak

    by YELLOW JACKET
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    You can still send it in for repair. Call...

    You can still send it in for repair. Call customer service first at 800-769-8370 for an RGA and they'll let you know what can be done. Thanks.
  11. Thread: Oil leak

    by YELLOW JACKET
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    We are sorry for the trouble you are having with...

    We are sorry for the trouble you are having with the oil leaks on you SuperEvac pump. We are looking into our repair procedure for servicing pumps with oil leaks to ensure that these leaks are...
  12. Thread: UpgraDE

    by YELLOW JACKET
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    This might be an issue with your phone. We would...

    This might be an issue with your phone. We would be happy to walk through this update process with you. Would you be willing to talk with one of our engineers?
  13. Thread: UpgraDE

    by YELLOW JACKET
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    There are some ManTooth radio setting changes...

    There are some ManTooth radio setting changes that can improve your iOS connections. These radio settings can be updated using the Android version of the ManTooth app. Due to some Apple BlueTooth...
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    The 78052 compares favorably with any of the dual...

    The 78052 compares favorably with any of the dual input manometers and can be used to measure any required pressure, + or -. It is ideal for use to measure pressure differentials such as before and...
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    Ask to speak with Carrie Cecere. She knows you...

    Ask to speak with Carrie Cecere. She knows you will be calling. Or email me your number at mgentry@yellowjacket.com and I'll ask her to call you. Sorry for inconvenience!
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    We stopped selling the 93460 in 2003 so we no...

    We stopped selling the 93460 in 2003 so we no longer service that pump. However, we do have a 93461 6 cfm cartridge in stock. If you would like to order that part number, please call our customer...
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    Sounds like you may have a bad set of mandrels....

    Sounds like you may have a bad set of mandrels. Can you send them to us for inspection and/or replacement? Please call our customer service department at 800-769-8370 and they'll help with the...
  18. No. This kit can only be used for SealRight hoses.

    No. This kit can only be used for SealRight hoses.
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    The glasses are available separately. The part...

    The glasses are available separately. The part number is 69415. If you need to find someone in your area who carries them, please call our customer service department at 800-769-8370. Thanks.
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    We do not know, but perhaps another visitor does?

    We do not know, but perhaps another visitor does?
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    The only way to know if the Cooper thermometer is...

    The only way to know if the Cooper thermometer is to try it. We use a 10k NTC - not sure what Cooper uses? ...
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    If it does not come on, please check how the unit...

    If it does not come on, please check how the unit is being charged. Certain micro USB devices don't work with every outlet "cube". Some cubes put out different voltage/current and the device that is...
  23. The ManTooth product line and App were designed...

    The ManTooth product line and App were designed for servicing only one high side pressure and temperature and one low side pressure and temperature at a time. Thank you for your feedback and we will...
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    The liquid setting on the recovery machine...

    The liquid setting on the recovery machine throttles refrigerant slowly into the suction port of the compressor thus preventing “liquid-slugging” the compressor.

    The proper procedure for...
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    If you have a moment, please watch this video......

    If you have a moment, please watch this video...
    http://yellowjacket.com/videos/effective-refrigerant-recovery-techniques/
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    You can view them and download them all at:...

    You can view them and download them all at:
    http://yellowjacket.com/resources/videos/
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    Check out www.techsourcetools.com.

    Check out www.techsourcetools.com.
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    Sorry for the delay. The part number for the...

    Sorry for the delay. The part number for the ManTooth clamp is 67010. The Cooper-Atkins probes are not compatible with the ManTooth temperature probes. The ManTooth temperature probes can be extended...
  29. If that is what is required you our tech services...

    If that is what is required you our tech services team will give you an RMA number so you can send it in to us. They will help you through process to get your AccuProbe back in working order. Sorry...
  30. Please call (800)769-8370 and ask for tech...

    Please call (800)769-8370 and ask for tech support. They will help you reach a conclusion. Or email mgentry@yellowjacket.com with your contact information and I'll ask them to call you. Sorry you are...
  31. It sounds like your sensor needs to be replaced....

    It sounds like your sensor needs to be replaced. That part number is 69384. Generally, with continuous use, a sensor should be replaced as soon as it does not reach the correct temperature during...
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    We did add another option after initial release -...

    We did add another option after initial release - the (67003), which packages two individual modules (67001) in a carrying case. This was developed based on feedback from the field after our initial...
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    Thank you for your candid thoughts. Please know...

    Thank you for your candid thoughts. Please know that we appreciate your feedback and are working on these items which will be addressed in the next app update. At Ritchie Engineering, we do and will...
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    Will you please call our technical support...

    Will you please call our technical support department at (800)769-8370 the next time this happens so we can walk through the issue with you? Thank you.
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    That's right, the 67010 is just a clamp...

    That's right, the 67010 is just a clamp temperature probe. Just plug the 67010 clamp probe into an unused temperature port on your ManTooth device and the additional temperature will show up as an...
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    Sorry you are having problems. If you haven’t...

    Sorry you are having problems. If you haven’t already reported the crash, please repeat the crash and click “Report” when the dialog box comes up. Also, please reply with the make and model of your...
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    Sorry you are having problems. If you haven’t...

    Sorry you are having problems. If you haven’t already reported the crash, please repeat the crash and click “Report” when the dialog box comes up. Also, please reply with the make and model of your...
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    Yes, we are looking into an update. In the...

    Yes, we are looking into an update. In the meantime, the pairing through the phone settings screen should only have to be done once (when you first connect to your new ManTooth device).

    After...
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    Here are a couple of Android screenshots showing...

    Here are a couple of Android screenshots showing the General Settings screen and the Calibration screen. On the calibration screen, you just tap the +/- buttons under the reading until it matches...
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    Very good suggestion that has been passed to our...

    Very good suggestion that has been passed to our engineering department. Thank you for sharing.
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    Sorry. That probe is YELLOW JACKET part number...

    Sorry. That probe is YELLOW JACKET part number 67010.
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    Yes, you can connect to one single unit (67001)...

    Yes, you can connect to one single unit (67001) and one dual unit (67002) at the same time. This will give you access to 3 pressure readings and 3 temperature readings. You can add a 4th temperature...
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    The ManTooth app allows for both pressure and...

    The ManTooth app allows for both pressure and temperature calibration adjustments through an option on the General Settings screen. We don't expect this to be necessary, and we don't recommend...
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    The current version of the ManTooth app allows...

    The current version of the ManTooth app allows connection to one or two ManTooth Bluetooth radio devices. If you connect to two single (67001) units, you will have access to 2 pressure readings and...
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    If you have a minute, watch this video on the...

    If you have a minute, watch this video on the ManTooth:
    http://yellowjacket.com/videos/mantooth-tm-wireless-digital-pt-gauge/
    It quickly sums up the benefits of the product.
  46. Thread: Mantooth

    by YELLOW JACKET
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    The distance we are referring to is the distance...

    The distance we are referring to is the distance between the service ports on the system you are working on. The second pressure sensor on the 67002 model is hardwired to the first pressure sensor,...
  47. Where distance between the ports is greater, the...

    Where distance between the ports is greater, the ManTooth app can be used with two singles. They can be purchased separately (67001) or together in a case (67003) for more savings.
  48. Thread: Mantooth

    by YELLOW JACKET
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    Where distance is a problem, the app can be used...

    Where distance is a problem, the app can be used with two singles. They can be purchased separately (67001) or together in a case (67003) for more savings.
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    Correct. The YELLOW JACKET Bluetooth device is...

    Correct. The YELLOW JACKET Bluetooth device is the ManTooth.
    http://www.yellowjacket.com/video/1108/play
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    This is a great idea and will be shared with our...

    This is a great idea and will be shared with our product management group. Please share your other ideas as often as you have them, and thank you!
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