As I contacted one the tech through the link you posted.
They said I have to contact the contractor who installed the unit. They also gave me info about a local installer who they said probably installed my unit too.
I contacted them and send them pictures of the gap and you won’t believe what type of reply I received (even after looking at pictures)
This is a contractor who installs and sell's fireplaces and logs. I am posting his reply but I had to remove their logo and Phone# since I do not want to get involve in any legal issue
Here's their reply;
“The gap between the brick panels is normal. There are 4 individual panels (back, left, right and bottom) and they are all replaceable individually. The gap there is designed for expansion of the panels when the fire is burned so there is sufficient room for the panels to expand and contract and not be in a bind which would cause cracking. The main thing to keep in mind is that the panels are not a safety device, they are simply in the fireplace to lend aesthetic appeal, and absorb the abuse when you burn a wood fire (i.e. logs shifting and making impact with the interior, users loading wood in the fireplace and making contact with the back or sides with the firewood). The main objective of the brick panels is to protect the interior metal walls of the firebox from being dented from usage of the fireplace.
The fireplace is designed to use 24" vented gas logs, of which we carry 3 different sets that would fit in your fireplace, Fireside Real Wood ($209.00), Fireside Supreme Oak ($309.00), and the remote control set Imperial Log Set ($525.00). We charge $60.00 to deliver and install the gas logs. You are more than welcome to come to the showroom and look at them in person, or if you can make your decision off of our website, you can simply call our main number xxx-xxx-xxxx and ask for an inside sales person, and they will be able to take your order over the phone.
If you have any other questions about your fireplace or possible gas log set, please do not hesitate to give us a call.”