The Lennox literature and website advertise "up to 20.5 SEER" for the XC21. I realized that the "up to" meant that it might not be quite 20.5 based on the coil / air handler, but did not expect that the rating tag added on installation would say it is a 16.5 SEER. That's about a 20% reduction from the advertised number.
Is this a normal thing? What equipment changes would it take to get this close to the advertised 20.5 SEER?
When paired with the correct coil/air handler and or furnace the unit has the capability or reaching "20.5" seer. Most likely the units rating with with a generic coil rates at "16.5".