So how about 'interviewing' the company over the telephone. Naturally there's no such thing as a 'sure method' but if you ask the right questions, you may be pleasantly surprised at the results. What I'm suggesting is that for either equipment replacement or for service, you lead by asking the same question. The question to ask is, "How would you size a replacement (furnace, heat pump, AC) for my home?" Any answer that is associated with "load analysis, Manual 'J' calculation, ACCA load analysis" or similar, is most likely a company that is not cutting corners, is not winning bids by being the lowest price and is a company you'd like to have in your home. On the other hand, those that require you to call a beeper number, leave a voice mail on an audio recorder (cell phone calls are okay for small company's doing a good job so I'm not speaking about the tech who's in an attic and can't answer his phone) or one that answers with, "by square footage, the area of the home, my vast experience in the business or by the existing equipment size" or similar should be avoided. They're the companies that are telling you, if you know the right answer, by virtue of their bad answer, that they cut corners and/or are not real businessmen. You're quite right, you need to do your homework and remember, even the very best companies have distractors.
If YOU want change, YOU have to first change.
If you are waiting for the 'other guy' to change first, just remember, you're the 'other guy's' other guy. To continue to expect real change when you keep acting the same way as always, is folly. Won't happen. Real change will only happen when a majority of the people change the way they vote!
Reply
Originally Posted by Florida Joy
