I have a customer that I cant get the ice unit just right. I have it starting to making ice but the ice quality is poor.
Here is the back ground.
Customer went to clean the unit himself and ran the cleaner and sanitizer cycles just fine. After words the unit started to produce very little ice. This was next to nothing. We then noticed that the water bin was full of frozen water, not really ice but slush.
I noticed that the harvest light was always on during the entire cycle.
I do know that the ice thickness probe was cleaned and that it only activates the harvest during the last few minutes that it sees water over it for a continous 7 seconds.
I was wondering if the ice thickness probe should be replaced.
Any help would be apprciated.
"im really not an ice expert, but I try"