We have a Bryant Plus 90, model 398AAV048100AAKA Nat Gas furnace that has been serviced (cleaned and inspected) yearly. Three weeks ago we had the installing dealer service it to check the secondary heat exchanger since it is on the Bryant/Carrier recall list. The tech said the heat exchanger is good as long as you do not see water on the floor. I asked if there is any way to inspect it (since the Company said the tech was supposed to pull out the blower assembly and clean it and at the same time use a mirror to look up at the exchanger as part of their high cost seasonal inspection) and the tech said no need to pull out the blower assembly since the blower compartment looked clean and our filter was clean.
He said he found no problems in his 15/20 minute inspection... I was already feeling ripped off since the company listed all the things he was supposed to verify and that his service call should last 1 to 1.5 hours. He only tested the entering temp 73 deg, leav. temp 133 deg. looked at filter, look in blower section quickly. And said he was done.
I asked why we can smell gas when we open the top door on it (no matter what time of the year) and the guy said he did not smell gas, even though I could smell it. I asked him to smell around the gas valve. He said he did smell gas then, so he checked by bubble testing all gas pipe connections... no leak. I started sniffing and said it seams like it was around where the gas enters the valve and had him check the black gasket on the valve itself. Low and behold we found a small leak in the valve gasket that he said was very minor and he said they would order one and we should hear back within 2 days. The company did not call back so we called them and they said it would cost big bucks (not listed since you have no pricing policy.)
Well, after three weeks with no success from them I am trying to find out what is the correct valve and what the valve should cost. The current valve is EF32CW189A. Of course the tech said they no longer make the valve and there are several that would fit. I have found online that there seems to be a wide range of costs for the valves indicated for this furnace. After the service we have had from this company we plan on having another company do the gas valve replacement... but the installing company is the only Bryant dealer in the area, that is why I am wanting to find out what valve should be ordered by a non-bryant dealer. Also, what is the proper way for another company to check the secondary HE on this furnace since this model was one of the ones listed in Bryant/Carriers recall list.