Somewhat silly that one of my customers wife calls me about every other week during summer because she places her lounge cushions on top of condenser and sets off h/p switch, I'm running out of options on what to replace on unit because she wants me to replace something and lie to hubby on repair, next summer I'll have to replace condenser itself. Real good customers never quibble about prices, hubby just wants it fixed whatever it is and pays extra and always cash.
Got an install in the attic done, on a new house. Main contractor calls and says there is water coming from the overflow pipe above the window. Drop everything and head over to the customers house. I don't see water dripping. Go into the attic and no water.
Call him back and say it all looks good.
He then says oh I meant at my house. :-o
Had customer call and complain i had missed my appointment, i had no memory of having spoken to them before but it was possible that my business partner had been the one to talk to them previously.
I was having trouble understanding them as it was an Indian restaurant owner but after much misunderstanding i got to the basics of the problem as they saw it.
We had called out previously and put gas in his fridge a week or two ago and now it wasn't working again and he was complaining that it hadn't been repaired properly and that we were booked that day to fix it again. Now we were getting somewhere! I explained that based on this information that it was not us that had called to his fridge previously, because charging refrigerant into a leaking system is illegal here (UK) and not something our company does.
I asked him what company he had called to be given the name of a local competitor.... He still kept calling me back, ended up ignoring the number!
on a 15 ton split? show me one
Drove 1 hour to get to one of our remote customers, dispatch said "AC not working." on arrival house is 72, condenser humming away quietly. Elderly customer showed me her alarm system keypad mounted directly above the T87 thermostat. The LED display on alarm keypad read "NO AC" with a code. Alarm book instructions showed that message meant the alarm system had lost AC power....
Another call I had many years ago I had forgotten about until reading some of these posts. I had just started working on AC, and had been sent to a "no cooling" call for a new home owner. After dutifully checking the thermostat settings, I went into the utility room to discover no evap coil on top of furnace, I did a quick walkaround of the house before going into the attic to look for plenum mounted coil, and realized the obvious problem. No AC had ever been installed in the house. The home owner insisted she had AC, and that I obviously didn't know what I was talking about, after all, there was a switch on the thermostat that said "cool".........
I had a no heat today. The horizontal 80% furnace located in an attic. I couldnt fit in the space the furnace was located in. I did manage to see that power switch to the unit was OFF. Once ON, away it went...
The tenant of the office said, "tee hee. we had communications guys up there last week."
retards
Nest is POO!!
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I got called after hours to the local Elks lodge. Their complaint was easily fixed, but I noticed an after-market heated condensate pan to the side of a reach-in cooler piled high with ice. I asked them if they were trying to get rid of ice or what. They told me that their "guy" (a regular) told them that that device was responsible for keeping the compressors cool and that it had to be kept full of ice. The compressor was remote and in another room altogether. For SEVEN YEARS they had set up tag teams to come in around the clock and pile the condensate pan full of ice. I was in tears.
Haven't read all the replies, but I agree, 40 minutes and calling other techs to figure out you have no power at all to the home?? Come on now, that's a bit extreme...;-). I've had more than one call over the years where there was no power. I had one tell me on the phone that I had to knock because the door bell wasn't working because the lights were off.
Bobby
No heat. Fan not blowing. Drove to site and found plastic packaging still on filter. What's the MERV rating on that?
Keeplearning maybe the tech was trying to prevent the possibility of an argument or not getting paid if for some reason the homeowner got the brilliant idea to call someone else while he went for parts.