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  1. #144
    Join Date
    Aug 2009
    Location
    Beatrice, NE
    Posts
    2,520
    WEnt on a call, no cooling. Got to the A/C, the wires were cut to the motor, fan blade laying in the bottom, end bells and armature gone fromthe motor. Didn't have the right motor with me and thought this was vandalism so I went back to the shop and told the boss. He said go back and get some pics and put in a new motor. So I get back, everything is running just fine. Origional motor is working. Turns out the husband call us the wife calls another co. They got there first and found bad bearings. The guy takes the motor apart there, takes the parts he needs to put bearings in, leaves the rest and goes to get bearings. This is a 1/4hp motor. Apparently he cut the wires so he didn't have to cutthe power. Go figure.

  2. #145
    Join Date
    Jan 2006
    Location
    Powell River, BC, Canada
    Posts
    763
    Maybe not the stupidest call, but one of the stupidest customers! Woman calls @ 4:00 friday afternoon saying her oil furnace is puking black smoke into her basement. Told her to shut it down and I'd be right over. When I get there, she told me it had been doing it all week but started getting worse today!! I asked why she didn't call right away and she said she said it started doing it after she had run out of oil and just had the tank re-filled on monday. She never had oil before (bought the house a month ago) and thought 'it would get better after a while'! I told her to go out right away and buy a lotto ticket because she was lucky to be alive! (No CO detector in the house either!)
    Where are you? Are you done yet? I got ONE more call for you.....

  3. #146
    Join Date
    Oct 2007
    Location
    BC
    Posts
    357
    Drove 2.5 hours each way after hours for a walk in cooler at a grocery store. Find it's a water-cooled condensing unit. Press the manual reset high head pressure switch, watch it run for a while, everything is fine. Ask the store owner if they had any problems with their water earlier in the day, he tells me the city had the water shut off to the whole building!

    AC keeps freezing up...I ask the HO how often they change the filter, he says every 2 months. Too bad he was putting a 16x25 filter in a 20x25 opening.

    Also had lots of furnace switches off and also had the filter still in the plastic wrap too.

    One of my all time faves was a no cool, find the filter plugged solid, condenser coil plugged solid, and the dog chewed through the low voltage wires.

  4. #147
    Join Date
    Nov 2003
    Location
    katy texas
    Posts
    157
    Late night call 110 miles into west Texas countryside , client happy to pay $289.00 just to show up by midnite ! Arrived to find a trane variable speed system from the early 90's (variable speed compressor and variable speed fan coil ) house smelts smoke ! Looked in attic ICM motor was a molten mass ! Went outside and braker was tripped , what the heck I reset the breaker and the variable speed compressor made a sounds I have never heard again to this day , it sounded like a old fashioned telephone , DRR, DRR ! And then Kaboom the terminals blew !
    Never took more than a nut driver out of my truck , by 12.15 we where talking about a new system , the client stated that he never had the system touched since the day it was installed 11 years earlier ! Spines fin coil 100% blocked , evap coil 100 % blocked , original trane electronic air cleaner 100 % blocked .( he did not know the EAC existed ! )
    Sold him an infinity system , when we called after the first year to renew the service , he said he didnt need a service agreement ! Can you believe it , the trane would have run 15 more years if it had been taken care of ,
    I called him and told Hume we would see him in 5 years to change out the system , he laughed at me

  5. #148
    Join Date
    Jan 2010
    Location
    Toronto,Ontario Canada
    Posts
    371
    thats so far my favorite one (-: cx's are sooo smart haha

  6. #149
    Join Date
    Jan 2010
    Location
    Toronto,Ontario Canada
    Posts
    371

    fireplace not working

    the same thing happened to me in 2010. The customer told me that the fireplace isnt working. got there didnt know there was a remote for it. i started it by hand ( going up to unit and turning it on manually) then i told the customer its working fine...... she said, how did u do that. and then looked at me and said but this doesnt work. i removed the back and popped out the old batteries and popped in my batteries from my flashlight and then there was a awkward silence 5 secs smiled and said all done checked the system out CO and visually the unit and recommended to her she needs a maintenance done....... so lucky i wasnt busy that day after my first few calls.so i called my boss and scheduled a cleaning that same day after i had other calls to go to first. she was extremely happy so she called in and said i was the best tech she ever had and she only wants me back for her annual maint for her furnace/ac and fireplace (-: Boss was very happy Sometimes you as a tech have to put out the charm for customers sometimes its not all bad i guess. she was a very attractive lady
    (9 out of 10)

  7. #150
    Join Date
    May 2011
    Location
    Ripley, WV
    Posts
    1,369
    Quote Originally Posted by akelesis View Post
    the same thing happened to me in 2010. The customer told me that the fireplace isnt working. got there didnt know there was a remote for it. i started it by hand ( going up to unit and turning it on manually) then i told the customer its working fine...... she said, how did u do that. and then looked at me and said but this doesnt work. i removed the back and popped out the old batteries and popped in my batteries from my flashlight and then there was a awkward silence 5 secs smiled and said all done checked the system out CO and visually the unit and recommended to her she needs a maintenance done....... so lucky i wasnt busy that day after my first few calls.so i called my boss and scheduled a cleaning that same day after i had other calls to go to first. she was extremely happy so she called in and said i was the best tech she ever had and she only wants me back for her annual maint for her furnace/ac and fireplace (-: Boss was very happy Sometimes you as a tech have to put out the charm for customers sometimes its not all bad i guess. she was a very attractive lady
    (9 out of 10)
    Attractive huh? I'm sure being a gentleman you didn't though right?

  8. #151
    Join Date
    Dec 2009
    Location
    Fort Worth Tx
    Posts
    71
    Had a no heat call. Temp would not go over 68 got there checked the gas furnace had no gas pressure, the rest of the house is all electric. So went and to see tge gas meter and was turned off with a lock on it..Ho never was told they had to get gas on!!

  9. #152
    Join Date
    Dec 2010
    Location
    New Orleans
    Posts
    1,012
    Quote Originally Posted by kls-ccc View Post
    WEnt on a call, no cooling. Got to the A/C, the wires were cut to the motor, fan blade laying in the bottom, end bells and armature gone fromthe motor. Didn't have the right motor with me and thought this was vandalism so I went back to the shop and told the boss. He said go back and get some pics and put in a new motor. So I get back, everything is running just fine. Origional motor is working. Turns out the husband call us the wife calls another co. They got there first and found bad bearings. The guy takes the motor apart there, takes the parts he needs to put bearings in, leaves the rest and goes to get bearings. This is a 1/4hp motor. Apparently he cut the wires so he didn't have to cutthe power. Go figure.
    what an idiot. not the op the dude replacing bearings

  10. #153
    Join Date
    Dec 2010
    Location
    New Orleans
    Posts
    1,012
    Quote Originally Posted by akelesis View Post
    the same thing happened to me in 2010. The customer told me that the fireplace isnt working. got there didnt know there was a remote for it. i started it by hand ( going up to unit and turning it on manually) then i told the customer its working fine...... she said, how did u do that. and then looked at me and said but this doesnt work. i removed the back and popped out the old batteries and popped in my batteries from my flashlight and then there was a awkward silence 5 secs smiled and said all done checked the system out CO and visually the unit and recommended to her she needs a maintenance done....... so lucky i wasnt busy that day after my first few calls.so i called my boss and scheduled a cleaning that same day after i had other calls to go to first. she was extremely happy so she called in and said i was the best tech she ever had and she only wants me back for her annual maint for her furnace/ac and fireplace (-: Boss was very happy Sometimes you as a tech have to put out the charm for customers sometimes its not all bad i guess. she was a very attractive lady
    (9 out of 10)
    to bad in the brain dept she was 1 out of 10

  11. #154
    Join Date
    Nov 2007
    Location
    hillbillyville TN
    Posts
    47
    Maybe not the most stupid one I've been on, but up there.

    I go to a modular duplex(only six months old) on a complaint from the tenant that they have a high electric bill and they work out of town and set the stat on 50 while not home (heat pump unit). I notice that the air volume kinda sucks coming from registers (ductwork in attic). I get in the attic space and work my way over to above the air handler and find that the installer had installed a wye instead of a 90 degree elbow off the top or the A H, and they didn't even cap it! They HAD connected some flex to it and connected it to the existing modular trunk duct, but never capped the one side...

    I guess the thing that amazed me the most is that the tenant hadn't had an outrageous bill before. Good thing for them its been a mild winter!

    One more fantastic thing to relate. Upon removing the attic access, i got a face full of blown insulation. They probably could have done a better job there, but it didn't help that the attic was in a positive pressure and living space in a negative. D'oh!

    About a year or so ago, we bid on this job. But according to the builder we were "too high". Now the property owners are gettting the money for the call and our correcting the problem back from the builder... Should've just had it done right the first time. Go figure!

  12. #155
    Join Date
    Feb 2012
    Location
    Ohio
    Posts
    222
    I think my best ones are that the fan runs all the time you get there and the t stat is on Fan on or I just changed my air filter now the furnace doesn't work and you find they put the door on wrong and isn't making the door switch.

  13. #156
    Join Date
    May 2011
    Location
    Ripley, WV
    Posts
    1,369
    I went on a call last winter, The homeowner was complaining that her electric bill was very high and was upset because it was a new heat pump. I get there and she had the stat set to emergency heat and had been running it like that for a month or two.

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