07-07-2013, 05:34 PM
i went to one call , the complaint was no AC.
the home owner told me the AC fuses were just replaced.
the guy had plants completely covering the top of the condensor, the previous company had changed the fuses and never said a word about the plants
07-07-2013, 06:30 PM
Went on a no cool call this week. It was a job that I replaced the compressor sometime in January. The customer told the dispatcher it hasn't cooled right since. I get to the job and walk by the condensing unit and it is not running. The lady of the house greets me at the door and I ask her if the stat is asking for cool right now. She says she doesn't know and asks if I want to look. I go to the stat and the system is set to heat. I then spend about 15 minutes explaining how the stat works (which has been there for years) before she gets it. I write her up an invoice for the service call as dispatch told me to do and the lady gets upset, saying I am trying to take advantage of an old lady. I ask her to just sign my paperwork and her and the office can argue about the bill.
"If you've eliminated all other possibilities whatever remains must be the truth."
07-10-2013, 09:51 PM
Went on a call today, system not cooling enough (lagging about 2 degrees). System is 6 years old and never really worked well. Ask about the filter first thing and they say "oh yes we change it every month." I ask if I can see it and the guy shows me a 14x20 filter grill on the floor. I asked if it was the only one and he said yes. Pull out the filter and look inside to see 12in flex duct. This is the only return on a 3 ton package unit. 6 years of going through several companies and I am the first one to tell him he has inadequate return.
"If you've eliminated all other possibilities whatever remains must be the truth."
07-10-2013, 11:24 PM
Once had a customer swear up and down her a/c was cooling and then just stopped. Got to her house asked for the thermostats and she showed me two, took off the plate and saw only a w hooked up. Searched for more found one behind a door cycled it all came on customer said she never used that thermostat. I guess the a/ c fairy kept her cool
07-12-2013, 03:24 AM
I got exact the same call today, 3 ton unit, "store is OK when it is below 85 outside, but can't keep up when its hot out". They had 8 inch single return, it's been there for years, many techs did PMs and service calls!!! Sounded like an F-22. And new suspended ceiling was about 1" lower than supply air outlets, so most of cold air was coming into the space between ceiling and a roof.
Originally Posted by jmsmars1
Another call was on 3 month old WIC install, 2 evaps, single condenser, system w/ receiver. Both evaps are blocks of ice. No LL solenoid, and time clock @ condenser wasn't wired at all, so condenser had just 208/230/3 wires and that's it, was running 24/7/365. The same location, both 3ph AC units had legs mixed up and each of those 5 ton units have single 20x20x1 filter. Wow!
07-23-2013, 01:54 AM
Had a no heat call at a tanning salon one morning, regular customer, new store manager. I told him that they didn't have any heat at the store, never have, to turn on a few beds until the customers started coming in, then all he'd need was A/C the rest of the day. He didn't believe me, told me I didn't know what I was talking about. I told him to call his district manager, and even gave him the guy's cell number because he didn't have it. He called, confirmed I was correct, and apologized to me. All their old stores didn't have one btu of heat, were built that way from day one.
Was working on one of their stores all night, re-ducting the entire store. Had a carload of topless dancers pull up at 3am wanting to tan. They were insistent that they be allowed to tan anyway, they could have cared less that there were a handful of a/c guys on ladders with the ceiling opened up everywhere.. First time I ever turned away a scantily clad group of women at 3am.
Was changing a 3ton air handling unit that served the dressing room in a topless bar. Just me and a helper. At 10am the dancers start coming in to get ready for work, and told them I'd be done in about 30-45 minutes. No worries on their part, and they started getting naked, showering, and getting ready for work. It took almost two hours to finish that 30 minutes worth of work. 4 of them gave me their number before I got out of there. My helper couldn't believe how they came onto me. I informed they just wanted a regular working man like most women do, instead of the drug dealers, alcoholics, and perverts they dealt with on a daily basis.
Best one; Changed a complete system at a lady's house one day. My helper is hauling tools out to the truck as I bring the invoice in to the customer. "I'm not going to pay you", she says.
Me, "Are you unhappy with something I've done"?
"No, I'm just not going to pay you." She replies.
"Ma'am, that's not funny, here's the bill, and the amount is what we agreed upon yesterday>"
"I don't care, I'm not paying, what are you going to do about it"?
I told my helper to bring the tools back in. When she asked why, I told her we were taking the equipment back out if she wasn't going to pay for it. She claimed that since it was installed, that it was part of her house now. I informed her that it wasn't hers until i left, and I wasn;t leaving without either the money or units. We both dialed 911 at the same time. The poor cop had no idea what to do, and sympathized with me 100%. His Sargent told him to stay there while I removed the equipment. Upon hearing this, she got her checkbook out. By now my boss is on the scene, and he takes the check to the bank while myself and the officer sat outside shooting the bull.
Just recently, turned my computer on about 8pm one evening, to discover a string of heated emails between an engineer, GC, and salesman at my company. It was a hospital clean room (all I work on anymore) project that I'd just finished a couple days earlier in Baltimore. I call the engineer, who is now onsite trying to figure out what the problem is (the clean room was running 85 degrees). We had duct off the VAV's, which were fed by an RTU we had nothing to do with, they provided the VAV's and set the airflow on them prior to our installation. With a complicated duct system that recirc's the lion's share of air that is mixed with conditioned air, I asked what the discharge temp at my HEPA filters were, looking for 60 degrees or slightly less.. 65 degrees he replied. That's much higher than needed when the set-point is 68 degrees. I asked him to check the LAT at the VAV, 65 degrees. I asked him to check the EAT to the VAV, 65 degrees. I then informed him to fix HIS package unit, and MY clean room would work just fine. Never heard from them again.
Had a lot of memorable occurrences over the years. It keeps things interesting sometimes.
07-23-2013, 01:37 PM
Originally Posted by Mr Clean
If those are your worst calls, I'd like to hear your best calls. Don't forget to include pics.
10-03-2013, 04:44 PM
Here's mine, although I didn't technically go on this call:
Customer: That freezer you worked on isn't working at all. It completely stopped cooling. You need to get over here now and fix it!
Me: That's weird. Is the compressor running?
Me: Is the fan up top running?
Me: Is the fan inside running?
Me: Does the light come on when you open the door?
Me: Is it plugged in?
Customer: What do you mean is it plugged in? Of course it's plugged in!!! What do you think I'm some kind of....(brief silence).....I'll call you back.
Called the customer two days later and was told that it started working again all on it's own.
10-03-2013, 05:12 PM
I've had a few no cool calls that were the furnace door not put on right.
My husband changed the filter yesterday.
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10-03-2013, 06:11 PM
Best one was "Help! I'm going on vacation but the Ac won't shut off!!!" Only to find the fan switch set to ON...
And then there was the who NEEDED a new t-sat, even though the one he has is only six months old, he lost the cover......
I can do all things in him that strengthen me.
Apostle Paul inspired by GOD.
10-03-2013, 09:44 PM
Had one one of these over the summer who turned right around and blamed the cat. It was a Main Coon...huge freaking feline.
Originally Posted by garageink
10-03-2013, 11:37 PM
Midnight insufficent heat call,warm air furnace. I get there the guy is wrapped in blankets. Temp is 85.tstat set at 85. He swears its not right, please change tstat. So i change it, as i'm leaving, he's sitting there no blankets and 2 fans blowing on him. I said youd be warmer without the fans blowing on you. Hed replied that it was too hot now that the tstat was working right
10-04-2013, 03:40 AM
Today I went to finish off a call started by another tech.. Original call was furnace fires but quickly goes out.. Tech diagnosed faulty secondary reg... I arrive at the house with new reg in hand, in a bit of a hurry so proceed with changing reg.. Test fire furnace..... The burner lights off but quickly goes out again. Hmmm walk out side to check gas pressure at the meter.. WTF the main gas valve is shut off..... Apparently the gas utility had changed the meter set at this customers house a month ago!