View Poll Results: who do you feel has bettter tech support

Voters
32. You may not vote on this poll
  • trane

    5 15.63%
  • york

    5 15.63%
  • carrier

    13 40.63%
  • lennox

    9 28.13%
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Results 1 to 13 of 21
  1. #1
    Join Date
    Mar 2007
    Location
    Canada
    Posts
    76

    Better Tech Support

    Where do you feel the best Tech Support is and who is reliable for have parts in stock.

    Trane
    York
    Lennox
    Carrier
    Blessed is he who expects nothing, for he shall never be disappointed

  2. #2
    Join Date
    Dec 2002
    Location
    SouthEast NC ICW & Piedmont Foothills
    Posts
    7,635
    you missed one_






    None Of The Above
    It`s better to be silent and thought the fool; than speak and remove all doubt.

  3. #3
    Join Date
    Oct 2003
    Location
    las vegas
    Posts
    1,505
    i get better support from the amer. std. side of trane
    our local guy ( al ) is probably better than youll get from
    tranes national support team. one of the sharpest knives in the drawer

  4. #4
    Join Date
    Oct 2011
    Location
    Chicagoland Area
    Posts
    4,587
    I like Lennox. After placing the call to tech support I can grab some breakfast, wash and organize the van, grab some lunch, take a nap, and have an afternoon snack all before they even pick up the phone.
    Officially, Down for the count

    YOU HAVE TO GET OFF YOUR ASS TO GET ON YOUR FEET

    I know enough to know, I don't know enough
    Liberalism-Ideas so good they mandate them

  5. #5
    Join Date
    Oct 2009
    Location
    new jersey
    Posts
    246
    I'm in jersey york seems easyest the guy usually picks up. Thanks york guy. Carrier is very good but they are busy they have really helped. Trane support has been good in the past wait your turn

  6. #6
    Join Date
    Oct 2003
    Location
    las vegas
    Posts
    1,505
    sounds like you get the same lennox service we get in vegas.
    sure is a small world..

  7. #7
    Join Date
    Oct 2003
    Location
    las vegas
    Posts
    1,505
    this site probably has more tech support than all the factories combined if you search it properly.
    i cant think of a problem that hasnt been discussed here.

  8. #8
    Join Date
    Feb 2010
    Location
    Landis North Carolina
    Posts
    528
    Quote Originally Posted by 2sac View Post
    I like Lennox. After placing the call to tech support I can grab some breakfast, wash and organize the van, grab some lunch, take a nap, and have an afternoon snack all before they even pick up the phone.
    Same for me on carrierlol lennox has really done a good job the few times Ive used them and york and goodman do good for me also carrier does good just hard to get them some days, of course no more than I call them I could have just been at they few times they were covered up. But in my experiance all of the major brands do alot better than they used to. Only really have frustrations with the off name brands. They are mostly reading from a computer.

  9. #9
    Join Date
    Feb 2010
    Location
    Landis North Carolina
    Posts
    528
    Forgot one! Thermo Pride. They do a really good job and have what seems to be knowlageable people that are glad to help.IMHO

  10. #10
    Join Date
    Oct 2011
    Location
    Minnesota
    Posts
    12
    I also find long wait times with Lennox tech support, usually worth the wait though.
    The company I work for sells Carrier in MN and the tech support at the wholesale company, both commercial and residental, provide a great deal of assistance as well as a dedicated commercial contols guy.

  11. #11
    Join Date
    Jul 2010
    Location
    Denver, CO
    Posts
    435
    Trane is impossible to get tech support because we don't sell their product. You can wait two hours to get ahold of Lennox. York can be good but sometimes it will take them a day or so to get back to me. Typically I can get Carrier support within an hour and they seem to almost always have the answer.

  12. #12
    Join Date
    Nov 2011
    Location
    Georgia
    Posts
    24
    Anyone worked on a Seasons-4 and tried their tech support?

  13. #13
    Join Date
    Feb 2006
    Location
    USA
    Posts
    4,381
    i can't believe carrier is in the lead with the things i hear from guys. i hear carrier takes 2 days to call back. i have had luck with lennox some years back ..... only time ive used tech support recently was Aaon & i was satisfied with them.

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