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Thread: Tech support

  1. #1
    Join Date
    Mar 2007
    Location
    Canada
    Posts
    76

    Tech support

    Hey guys who do you find has the best tech support and is the most reliable for having parts C, Y or L

  2. #2
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    18,575
    I only called L, never Y or C.

    I wasn't impressed. I think they are focused on the new resi stuff, and are dolts when faced with a commercial situation.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  3. #3
    Join Date
    Oct 2003
    Location
    las vegas
    Posts
    1,505
    go to all of the factory training you can & get to know your tech. rep.
    if he can put a face to the name you will get better service
    than most. i even buy them lunch & they still wont return my calls.

  4. #4
    Join Date
    Nov 2011
    Location
    Georgia
    Posts
    24
    I work as technical/customer support for a smaller manufacturer. I've gotten so busy at times I've worked on my time to make sure everyone at least gets called back. Most techs are grateful just to get the call back. You guys are our eyes and ears. I for one am grateful for all your efforts, and love the opportunity to assist troubleshooting the equipment we build.
    Always leave it better than you found it.

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