I recently moved into a house that has a quadra fire santa fe pellet stove. The serial number is 0071641661 and it has the clear type control box.
When the landlord fisrt showed me how to use it it worked great. The auger dropped about 10 to 15 pellets to start and it would drop between 1-4 pellets afterwards about every 30 seconds.
Then something happend. One day I turned it on and nothing happend. I tried resetting the hopper, unplugging it, taking all the pellets out, cleaned the whole damn thing. Then I noticed that something clicked on and off if I wiggled the t-stat back and forth. If I pushed the lever of the t-stat towards me, it came on. So I used a small pice of wood to hold it forward so it would connect and run. Then when it went to start from being cold, the auger would run for about 45 seconds and put in alot of pellets, (about 1-1/2 cups), and after the fire got going the auger turns about every 5 seconds and alot of pellets drop, about 10 at a time. The feeder thing in the hopper is on the lowest possible setting.
If I don't keep a very close eye on the stove, sometimes the fire gets completely out of control and a rumbling harmonic can be heard. It scares the hell out of me so I shut it down when it does that. I drop the ashes in the fire pot after each use. I clean the inside every 3 days. Every time I pull the lever to dump the ashes it is real hard and usually doesn't want to be pushed back in. I was told to use a tiny bit of water inside the fire pot to make it move freely. I never dump the ashes when hot.
Anyway, if someone could please tell me what the problem is? My landlord will not come over to look at the stove and it is my only source of heat. I can fix myself, I just need to know what to do.