I have (2) Infinity systems that are HP's and FE4A fan coils. Both of my systems have the same problem and I am wondering if this is a known bug in the system or not.
Both systems have KFCEH electric heaters, one 15kw and one 9kw. The heaters work great and both split into 3 stages. 15=5,10,15 and 9=3,6,9kw. The problem is that the user interface does not count the run times and cycles of the 3 stages of aux heat.
Both systems worked fine and counted the times and cycles of the electric heat for about 1 day and then just stopped counting. The rest of the functions work fine including the total time powered, times powered, HP run times in low and high ect. The only part that does not work are the aux heat.
Anyone else have the same problem?