I have 2 store colonial 3200 sq ft house, two 4-ton Acadia's were installed Fall 2009. It worked beautifully last winter, but now something is wrong.
The second floor system is working great. The 1st floor one is fubar. The heat always blows out cool. Ok I dont know the temp, but it seems like the 1st state heat. When you put the thermostat up a few degrees, and it goes to stage 2, or stage 2 blinking, the air temp is the same. Emergency heat mode, same thing. Seems like it is stuck on stage 1. So with outside temps 35 high and 10 low right now, it's tough to stay warm. The upstairs unit does compensate, but that is not the answer.
My installer went out of business, but i know the guy, he went to work for someone else. I called him, he says Hallowell has not returned his call(s). Connecting that with recent speculative comments in posts about Hallowell layoffs/buyout/etc.
Also a friend of mine had the same thing happen to him at the same time. He build a 5000 sq ft house at the same time i build my house, and has 2 4-ton units and 1 3-ton unit. One of his is doing the same thing.
Anyone have any idea or advice?
Does anyone know a good Hallowell Acadia install/service guy in the Mahopac NY area (50 miles north of NYC)? I dont want to call random guy.