Page 1 of 2 12 LastLast
Results 1 to 13 of 15
  1. #1
    Join Date
    Jan 2009
    Location
    Ontario
    Posts
    100

    DeWalt Warranty Warning

    DeWalt says they have a 3 year warranty. I took my 18V cordless recipricating saw with a broken battery contact, and my 18V cordless 1/4" impact driver with sparks coming out, in for warranty, and the DeWalt factory store said niether were "manufacturers defects" and would not warranty them. Their warranty is obviously not worth anything. Buyer beware.
    They will soon forget how long it takes, but they will always remember the quality.

  2. #2
    Join Date
    Jan 2009
    Location
    Ontario
    Posts
    100
    I should have added that the tools are only two years old.
    They will soon forget how long it takes, but they will always remember the quality.

  3. #3
    Join Date
    Nov 2004
    Location
    South Carolina
    Posts
    1,840
    I had an 18 volt cordless drill I left on top of an airhandler one day doing a PM, it was in a crawl space.. I looked everywhere for that darnn drill... never found it or remembered were I left it. one year later doing a Pm at that address, I found it on top of the airhandler.. battery was dead but when I changed the battery it worked like a champ!!!!!!!!
    It is what it is unless I say differently !!!!

  4. #4
    Join Date
    Jul 2007
    Location
    Delaware
    Posts
    3,824
    Call the main office.
    Always here

  5. #5
    Join Date
    Jul 2010
    Location
    Denver, CO
    Posts
    435
    I dropped my impact of a roof, broke right in half. They told me it wasn't a manufacturer defect, after a little discussion they replaced it with a brand new impact, just be persistant. By the way, I didn't tell them what happened, just that it broke.

  6. #6
    Join Date
    Jan 2009
    Location
    Ontario
    Posts
    100
    The closest repair store is 2.5 hours away, and it might be 6 months before I am back in that area again. I was a big DeWalt consumer. I think they just shot themselves in the foot.
    They will soon forget how long it takes, but they will always remember the quality.

  7. #7
    Join Date
    Apr 2011
    Posts
    60
    I think it is all the person who helps you... I bought a dewalt compound miter saw, and about three months after the metal plating on the base started to bubble up... I never took this saw outside either, it was in my heated workshop so moisture wasn't an issue, not that it should be anyway... but still, I took it to a factory authorized place, and was told "I dropped it" and "it was abused" give me a break, it is brand new, I do not abuse any of my tools... so I walked away, and I got even madder the more I thought about it, so I went back the next day, and the dewalt rep, the actual factory rep happened to be there... within two weeks, I had a brand new saw sent right to my house...

    I too am a loyal dewalt fan, who was about to shop for other tools, but at the end of the day, I love the way dewalt tools feel and work.

    The morale of the story, is to go above the store, and get answers... Good luck!

  8. #8
    Join Date
    Dec 2003
    Location
    Citrus County, Florida
    Posts
    1,551
    I buy Ridgid from Home Depot lifetime warranty. I had two new batteries, new chuck, motor, and on-off switch replaced no charge. They even replaced the housing because the batteries were hard to disengage. The only part that was oem was the gear assembly.
    Doug

  9. #9
    Join Date
    Feb 2008
    Location
    Altmar, New York, United States
    Posts
    4,646
    Quote Originally Posted by Gunslinger View Post
    I buy Ridgid from Home Depot lifetime warranty. I had two new batteries, new chuck, motor, and on-off switch replaced no charge. They even replaced the housing because the batteries were hard to disengage. The only part that was oem was the gear assembly.
    wow, how old was the drill at this time? that seems like alot of problems from one drill.

  10. #10
    Join Date
    Dec 2003
    Location
    Citrus County, Florida
    Posts
    1,551
    Quote Originally Posted by snupytcb View Post
    wow, how old was the drill at this time? that seems like alot of problems from one drill.

    Batteries were replaced two years ago. The rest was done 6 months ago. The drill was five years old and used extensively. Hammer drill and reg drill in one; came with sawsall and case with charger. $249.00

    Some parts were changed by recommendation of servicer. Was worth the 5 day wait for parts.
    Last edited by Gunslinger; 10-01-2011 at 12:12 PM. Reason: added info
    Doug

  11. #11
    Join Date
    Jun 2008
    Location
    NW Florida
    Posts
    707
    Laugh if you want to, but I use RYOBI. I have had a few issues in the past. But for the price, it does not bother me as much to toss in the trash and buy another one. Usually get about four years of service out of them. I laugh when I hear how much some one pays for a battery pack for a Dewalt or makita. I usually tell them: Thats what I pay for two ION packs for my RYOBI.

  12. #12
    Join Date
    Aug 2011
    Location
    St. Charles, MO
    Posts
    4

    Ridgid

    Quote Originally Posted by Gunslinger View Post
    I buy Ridgid from Home Depot lifetime warranty. I had two new batteries, new chuck, motor, and on-off switch replaced no charge. They even replaced the housing because the batteries were hard to disengage. The only part that was oem was the gear assembly.
    Ridgid must have been losing to much money on replacing parts. Our local tool repair has really cut back on Ridgid repairs. They used to fix anything now if you didn't register your tools they can't do anything under warranty. Morale or the story... take five minutes and fill out that registration card drop it in the mail. Oh and save your reciept.

  13. #13
    Join Date
    Dec 2003
    Location
    Citrus County, Florida
    Posts
    1,551
    Quote Originally Posted by stinger112 View Post
    Ridgid must have been losing to much money on replacing parts. Our local tool repair has really cut back on Ridgid repairs. They used to fix anything now if you didn't register your tools they can't do anything under warranty. Morale or the story... take five minutes and fill out that registration card drop it in the mail. Oh and save your reciept.
    I did have everything registered.

    thanks
    Doug

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event