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  1. #1
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,599

    Should I get a 2nd opinion?

    If you are dealing with a few of our competitors, yes!

    rottendog, big guy, looks identical to Sgt. Schultz, runs one. Apparently the competition's tech told a guy he needs a $xxxx (well into 4 digits) to fix the A/C or for nearly 5 digits, he should replace everything. So rottendog does what we normally do when the competition says the stuff is shot: he replaces the dual cap and away it goes. Purring like a kitten. Now, this is 7-8 year old Trane system, we aren't talking a relic here.

    It gets even funnier. The tech that pulled this stunt is down the street, probably trying to rip someone else off. He comes back up, tells Jay he needs to mind his own business and not cost him any more sales!!!!!!

    So now on Angie's List is a "Page of Happiness" report on us and a grade F report on the competition.

  2. #2
    Join Date
    Mar 2006
    Location
    The South
    Posts
    2,240
    I love stories like this.

    Thanks for sharing.

  3. #3
    Join Date
    Dec 2002
    Location
    Houston,Tx.
    Posts
    16,121
    We need a like box for some of these posts we can check.
    __________________________________________________ _______________________
    “Experience is a hard teacher because she gives the test first, the lesson afterwards". - Vernon Law

    "Never let success go to your head, and never let failure go to your heart". - Unknown

  4. #4
    Join Date
    Jun 2001
    Location
    Moore, Oklahoma, United States
    Posts
    4,505
    I wonder how often this happens. On my 11yr old system I'd probably have repairs done that didn't involve the refrigerant or heat exchanger on the furnace. If a coil/heat exchanger get a leak/crack it's time for a new system.

  5. #5
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,599
    I hear it was our sales lead scheduler that got suspicious on this one. When the HO told her that so much was wrong she should replace a unit that new, Deb said we should get a tech out, something was fishy. She knows our competition.

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