Dear Knowledgeable HVAC Experts,
I am in desperate need of your knowledge and advice! My home had a very destructive fire in June of 2010. The cause was electrical and started in the garage. Of course that is where I kept every caustic, flammable, incendiary thing known to mankind. The fire was so hot my Nissan Murano literally melted. The smoke and soot were deemed toxic.
I live in Yuma, Arizona, it was summer, so of course my air conditioning was on. I believe the restoration company subbed the air conditioner cleaning out about a month after the fire. They had to wait until the house was emptied in September to clean the duct work. One third of my house has a flat roof and the rest is pitched. The flat areas have exterior metal ducts, all the pitched areas have flex ducts in the attic.
My daughter and I both have autoimmune diseases so any chemicals used had to be approved by our physicians. Ozone, Thermofog, and whatever the HVAC contractor submitted were not approved. I was told they cleaned the metal ducts, but could not clean the flex ducts. The house still has a smoke odor. I went up in the attic because there is no air flowing to the back rooms of the house. I have addressed this with the restoration company and the HVAC sub numerous times. I noticed that while up in the attic all the insulation was original, pre-fire insulation. Also, I found the junction of crushed duct which is right next to where a ceiling was replaced.
It has taken the restoration company over a year to restore my home, and it still is not finished. There was a bad thunderstorm the other night and water literally poured out of the air conditioning vent in my kitchen! The restoration company said it wasn't a vent leaking, but that it was from a roof leak.
My question is if the flex ducts could not be cleaned then shouldn't they have been replaced? Shouldn't the insulation also have been replaced? And aren't air conditioning vents sealed to the ducts? If so how come water was pouring out of mine in the kitchen?
I would really appreciate any advice on how to proceed and what is common practice with something like this.
Thank You in Advance!