I'm in Texas. We had a new heat pump installed last summer. During Thanksgiving weekend, the unit quit working. The day before the outside fan seemed louder. Called company who installed and 10 days later, due to some ineptitude on their part, it's still not fixed (fan motor on order). The tech told my husband we should just run our emergency heat. It's going to be 28 tonight.
Two questions: 1) How long should I expect to wait for the repair of a unit under warranty? 10 days seems excessive. 2) What actually runs the emergency heat and am I OK running the emergency heat somewhat continuously.