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  1. #1
    Join Date
    Jul 2010
    Location
    wisconsin
    Posts
    270

    Service tech/installer?

    At my company service does some installs as fill in work. I am in service and mainly prefer service but wonder why I can do install and service, but our install teams cannot do our job on it's most basic level, not even a clean and tune on a single stage gas furnace. We are always going behind the install crew and checking their gas pressures, configuring stats user interfaces, low voltage wiring etc. Is this normal all over the us and Canada? I would think that an installer is not just an appliance delivery man who brings the furnace down the stairs and hooks up ductwork and says goodbye because they don't know how to make the furnace run.

  2. #2
    Join Date
    Nov 2010
    Location
    N. Idaho
    Posts
    586
    Some guys can only bend tin. Some folks dont have the attitude for customer interactions, believe me, even some service techs dont...

    Before I started the trade, my company had a gal that for 5 days a week, for 20 years bent sheet metal, thats it! Pretty awesome, I have a lot of respect for the crew at my place. Very knowledgeable in the trade and I take any advice, insight, etc., I can get from them.

  3. #3
    Join Date
    Jul 2002
    Location
    Yuma, AZ
    Posts
    2,361
    Quote Originally Posted by tiger man View Post
    ...I would think that an installer is not just an appliance delivery man who brings the furnace down the stairs and hooks up ductwork and says goodbye because they don't know how to make the furnace run.
    Democrats need jobs, too. Don't be so hard on them.
    "I have never let my schooling interfere with my education."
    Mark Twain
    More at: http://www.quotationspage.com/subjects/education/

  4. #4
    Join Date
    Jun 2005
    Location
    Winston-Salem NC
    Posts
    1,133
    As a service tech, do you get paid more than the installers?
    Do you get paid more when "doing" their job?
    And do you think all an "installer" does is hook up the unit to duct work?
    I think you would be amazed if you actually became an installer with the same level of competency and mastery you have as a service tech.
    Different companies have different requirements.

  5. #5
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    17,928
    Quote Originally Posted by stonewallred View Post
    As a service tech, do you get paid more than the installers?
    Do you get paid more when "doing" their job?
    And do you think all an "installer" does is hook up the unit to duct work?
    I think you would be amazed if you actually became an installer with the same level of competency and mastery you have as a service tech.
    Different companies have different requirements.

    I can't think of a co in my area that does not take the people that know almost "nothing" and makes them "installers."

    Even in commercial, I see units mounted in ceilings with the only access panel facing a wall, with 8" clearance. Or, up against a sprinkler pipe. Filters? You can pull them out 4", and the other 21"? Well, you just bend the crap out of the filter.

    Troglodytes.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  6. #6
    Join Date
    Jul 2002
    Location
    Yuma, AZ
    Posts
    2,361
    Quote Originally Posted by timebuilder View Post
    ...Troglodytes.
    Is that the same thing as a Democrat? I thought so.
    "I have never let my schooling interfere with my education."
    Mark Twain
    More at: http://www.quotationspage.com/subjects/education/

  7. #7
    Join Date
    Jan 2009
    Location
    Fairfield county Connecticuit
    Posts
    778
    Service at my company wires the low voltage runs and tie in the line sets, drains starts up the systems installs boilers and hot water heaters ties in gas, oil line start up burners or gas furnaces pretty much everything but duct and if we need to do that we will. Being diverse in your job = $$$$

  8. #8
    Join Date
    Feb 2010
    Location
    Ontario Canada
    Posts
    1,339
    I started in the trade over 30 years ago. I was hired because the installers they had were cutting joists in houses to install the duct work. I knew about house construction and there was a position for me. I quickly learned the ins and outs of installation and wanted more challenging work. Service seemed the next step up.
    The companies that I have worked for since, in Ontario Canada have good installation crews and make sure that the systems are installed correctly and work.
    Mostly I have always done both. Installed when there was installation work and service. I like the diversification. You do need more tools, (you can never have enough tools) but I do like it.
    Never give up; Never surrender!

  9. #9
    Join Date
    Apr 2004
    Location
    MN
    Posts
    1,800
    tigerman, you work in the LaCrosse area? That sounds exactly like the company I used to work for. Our installers were, on average, paid more than the service techs. The worst was when an installation error led to an overtime/after hours call. Very often, we (service) would be out on new installs, rewiring low voltage, setting gas pressure etc. after the install was completed. I'm in Minnesota now, and at most shops around here the employees are both the service department and the install crew.
    A Veteran is a person, who at some point in their life, wrote a blank check payable to the United States of America for payment up to and including their life.
    Gene Castagnetti-Director of the National Memorial Cemetery of the Pacific in Hawaii

  10. #10
    Join Date
    Dec 2001
    Location
    Ocean Pines, MD
    Posts
    6,961
    My policy is you have to know who to install to service properly and you have to how service to install properly.

  11. #11
    Join Date
    Jul 2010
    Location
    wisconsin
    Posts
    270
    From northern Wisconsin, but if I ever find out any installer at my comp. Makes as much or more than me I will quit immediately upon verification. I agree with stamas, everybody should know how to do every thing after a certain amount of time.we have installers here that have been here for 7 years, and they can't wire up a basic fan powered humidifier to a basic furnace, let alone multi stage equipment and zoning. I am not saying all companies are like this I am simply wondering if mine is in the minority. I believe the owner intentionally does this as it is cheaper to pay one service tech to wire, etc than to pay two installers to do it. Just my take on it. Why else would an owner of a company let these people slide for so long?

  12. #12
    Join Date
    Jan 2011
    Posts
    92
    Here in NC, there are a lot of companies that have installers who do all the "mechanical" work, and then a startup technition who comes and starts the system and does a bit of configuration. My company only applies this procedure to our commercial installers. I do residential installs everyday for a living. Myself and a helper perform the entire change-out/new install from start to finish (usually all in the same day). This gives us an edge over our competitors, especially with high efficiency systems. Most of these "two-crew" companies in my area will never make a 19 seer run 19 seer. Everything about the initial mechanical installation - duct-liner to duct size, flu pipe to line set- has a direct influence on the efficiency of the system. We don't hire "installers" we hire service technicians who do neat work efficiently, are fit enough to do the job, and who want a significant salary increase for doing so.

  13. #13
    Join Date
    Jul 2010
    Location
    wisconsin
    Posts
    270
    I had a feeling we are in the minority. I prefer to work on controls and troubleshooting no heat, and no ac calls, which is generally what I do. I always believed that you cannot be called an installer if you leave the customers house without being able to make the unit run

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