I have a dual fuel bryant system setup in installed in Kansas City. Had a very reputable company put inthe system.
However, they haven't been able to fix a problem I've had and I have met withthem 3 times now.
The problem is that the furnace won';t switch over automatically when outside thrmometer on VisionPro 8320 reaches temperature lower than setpoint. The thermostat clicks and reads HeatOn -- but furnace does nto kick on. Furnace will come on if in Emergency heat mode.
First time the person came out -- he said I had it setup wrong and I didn't need to worry about it. Second time -- it was higher than 45 degrees outside so tech said he couldn't diagnose problem unless outside temp was lower. Third time, tech said -- yep there is a problem -- I don't know very much about these high tech thermostats -- I'll have to have Jason come out sometime next week. They also said they may have to call Bryant and see what they think it might be.
They haven't charged me for any service calls yet -- but I have to keep taking off work to meet hem here -- and as a contractor myself -- that costs me $.
What would you do in this circumstance?