broke my digi's

[acsolutionsllc]

I order a set of the new pipe clamps with the heavier wires a couple months ago. well the other day the wires got snagged on my tool bag and the wires ripped right out the plug. I contacted trutech and send a pic via e-mail, never heard anything yet. Now I noticed the plug itself on the digi head is loose, I can spin it back and forth. Anyone else see their plug do this? I don't think it can handle much water anymore because I can see the o-ring behind the plug.

[itsiceman]

Did the back nut on the socket strip out or did you check to see if it is just loose?

[itsiceman]

WFIW I can see the o-rings too and no water issues

[acsolutionsllc]

Did the back nut on the socket strip out or did you check to see if it is just loose?

I'll have to split it apart to check. will do in the morning.
Man I miss the pipe clamps not sure if I can go on without them.

[itsiceman]

WFIW I've used alligator clips on the ends of the wires before when my plug was out of commission.
I believe if you draw a line across from the notch inside the plug it is the split between the low and high sensor pins but check when you have it open.
Also I think I remember seeing a raised grove under the plug so the o-ring doesn't get smashed and is a dust and water proof connection with gold plated pins.

[jim bergmann]

Acsolutionsllc,

Sorry you have not had a response to this issue. I am checking into this with my guys to see why and what the underlying issue is. Can you drop me a PM or submit a CRM with a name and or order number?

Thanks

Jim
TruTech Tools

[jim bergmann]

I did track it down, the the repair kit is on its way directly from Digi-Cool.

[acsolutionsllc]

Yes, my wife just let me know this morning. Thanks

[acsolutionsllc]

Did the back nut on the socket strip out or did you check to see if it is just loose?

split apart only to find the backing nut came loose. I simply tightened the nut and its good as new.

BTW: Digi Cool has a new set of pipe clamps on their way to me.

Thanks: Trutechtools and digicool you guys are great!

[Pascone10]

split apart only to find the backing nut came loose. I simply tightened the nut and its good as new.

BTW: Digi Cool has a new set of pipe clamps on their way to me.

Thanks: Trutechtools and digicool you guys are great!

Yupp they sure are.. Thats what I love about the DC's. You thought you broke them and you learned you can fix them in the Field. No need to send them in like the other guys stuff.

[Thomasg]

See how could you not go digi cool. BTW ak900 hurry up its starting to feel like a christmas present lol checking to see if it out everyday.