Help. I have two-zones for HVAC -- upstairs and down. The upstairs 2 ton heat pump is now 16 years old and all the refrigerant has leaked out (again). So rather than replace it, I thought I'd just put in a new system (since the old one will probably die. I'm willing to pay for higher efficiency.
So I've gotten 3 contractor bids. The first was straightforward but for a Carrier 16 SEER system, but when I called to ask for their estimate on the 19 SEER Infinity model, they never called back.
The second was for the Carrier 19 SEER system, but was $ more than the other contractor's estimate. That doesn't seem reasonable to me. In addition, they were not proposing to change the line set, though I told the estimator that the reason I was replacing the system was that there was a leak in the system. Plus, since I'm changing refrigerants, replacing the line set seems important.
Third estimate, I asked for the 19 SEER system (again). The contractor came back with a reasonable estimate, but for the 16 SEER system (about the same as the first estimate). When I called to ask why it wasn't for the 19 SEER system, he apologized and said that he assumed I wouldn't want to pay more for it. (How clearly do I need to spell this out???) So he sent me a new estimate for the Bryant (Carrier-equivalent) 19 SEER system, but for a 3-ton system. (My current heat pump and the other two estimates were for 2-ton systems.) When I emailed back asking why a 3-ton system and for an estimate for the 2-ton system, I never got a reply.
Am I being unreasonable to think that (1) the contractors aren't being careful with their estimates in giving me what I'm asking for, (2) not needing to expand to a 3 ton system without a good reason (my old system worked fine), and (3) that an almost $ for to go from the 16 SEER to the 19 SEER system is excessive?
Please advise me. This has been going on for 2 months now, between waiting for on-site consultations and estimates, plus follow-up questions to estimates.