I went to a call on complaint of high humidity and hot rooms.
the systems were 2 Trane RAUCC504Bxxxxxx condensers. Controlled by summit.
Summit showed that circuits 1 and 2 were locked out on both condensers. When I went to the condensers, the second stage compressors were locked out. First stage on each circuit was running. There was no way to pull up the alarms on the sumit software just the small info box on the graphic was the only mention of the alarm. There is another issue that I keep getting error messages that said certain modules could not be loaded. I powered down the condensers and restarted them. Checked my pressures and temps. Everything looked fine. Now this software was loaded onto a new computer 2 months ago. Could an installation error cause the lockout situation?