Originally posted by casual observer
We only called companies who were on the manufacturer's web site.
It's a little off topic to the main thrust of this thread. But calling only "OEM approved" companies will cause you to miss some quality contractors. Some if not most of the OEM's will list contractors based on the volume they do, not the quality of their work.

I happen to be a dealer of X (Don't ask.). I know for a fact that none of the big time X dealers around here can hold a candle to the work I do. The X wholesaler's tech support will tell you as much. But am I listed? Pfft. I haven't sold my soul to the consolidator business model so I don't qualify.