Amen!Originally posted by htg guy
Just by titling your post the way you did, shows you to be a "brand basher".Originally posted by airconman
Defend what ya want but you guys make it sound like I was brand bashing... no I have my opinion you have yours.
If you can't back the brand you sell, then don't sell it. If you sell a certain brand furnace, its your responsibility to learn all the specifics about that brand and its warranty coverages. When an HO asks you a question about a furnaces warranty, you don't make yourself look good by having to tell them that you'll have to call somebody and find out.If you can't be confident in selling what you sell move on to another brand.
As you have stated, the problem was not due to the furnace, it was due to an improper install. Fix what caused the problem and move on.